I used to work at AMEX's merchant services department, and we took fraud disputes very seriously. Let's try to dissect this situation, shall we?
"We got authorization for all of the charges," Hanover said of McCormick's visit. "We followed proper procedures and documentation..." |
It is the merchant's responsibility to prove the charges were valid. Scores needs to come up with documentation for each transaction (assuming they were multiple transactions) and show that approval (either over the phone or through the POS terminal) was received.
That doesn't mean crap. The merchant is paid no matter what; it is an automatic computer function and does not consider the vailidity of the credit card charges. What would happen if the charges were found to be fraudulent in the course of the dispute? AMEX would yank the money from Scores' next automatic deposit. That would be fun for their accountants... try and track where that $241k went, some three months after the fact and with no warning. (We got a lot of those calls, too.)
I have found AMEX to be the easiest to yank a charge! |
AMEX is notorious with merchants to really believe the cardholder over the business, though it's in each's best interest to lie/fabricate/exaggerate. That;s why AMEX puts the onus on the merchant, since ultimately it's his money and merchandise/services to lose.
Not that I'm that big a fan of strip clubs and such, but it's pretty darned stupid that anyone would go to such a place, run up charges like these, let themselves be fingerprinted and provide verbal authorization to representatives of credit card companies and then try to dispute the charges as fraudulent. |
I remember working with a Nashville strip club that was proud to have Troy Aikman as a frequent customer. They had to go back and plumb the depths of that night's receipts and till takes in order to reconstruct exactly what Mr. Aikman did and did not do. Ultimately, the bar took Mr. Aikman's bill and was forced to throw it away. Yes, strip clubs are notorious for fraud, as well as internet sites and mail-order companies. That's why Scores has to basically get retinal eye-scans and affidavits from customers' attorneys in order to buy a round of drinks. Scores is just trying to cover its corporate ass and avoid a chargeback. Especially one for $241,000.
Incidentally, is this the same Scores that Howard Stern frequents with his entourage?