csurfside....T-Man works directly for/at Stardock....in the USA.
Their operation is much like any/all other companies....you know, 9am to 5pm Monday to Friday.....that sort of thing.
When it's Tuesday where I am it'll be Monday business hours in the US.....things will possible get sorted for you then, though you must agree it's not a wildly life-threatening situation to have input the wrong name when you signed up, etc.
BTW....it's still Monday here in AUS....
Patience is the word you are looking for...