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carolelee
carolelee
Join Date 06/2003
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Task Manager?

May 8, 2004 8:32:06 PM from WinCustomize ForumsWinCustomize Forums
Anyone know if you can get the Windows task manager to come up other than using the three finger salute(alt-ctrl-delete?) My sister has the Sasser worm and she can't get the task manager to come up......any ideas?
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carolelee
Essencay
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Reply #1 May 8, 2004 8:34:58 PM
from WinCustomize ForumsWinCustomize Forums
The other three finger salute Ctrl-Shift-Esc
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carolelee
yrag
Join Date 08/2001
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Reply #2 May 8, 2004 8:38:03 PM
from WinCustomize ForumsWinCustomize Forums
Nothing is going to bring it up.... read http://www.microsoft.com/security/incident/sasser_printxp.asp

What flavor of AntiVirus is installed?
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carolelee
carolelee
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Reply #3 May 8, 2004 8:41:45 PM
from WinCustomize ForumsWinCustomize Forums
yrag, she is running Norton and sasser is somehow stopping or disabling the scan.
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carolelee
yrag
Join Date 08/2001
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Reply #4 May 8, 2004 8:47:01 PM
from WinCustomize ForumsWinCustomize Forums
http://securityresponse.symantec.com/avcenter/venc/data/w32.sasser.removal.tool.html
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carolelee
carolelee
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Reply #5 May 8, 2004 9:02:38 PM
from WinCustomize ForumsWinCustomize Forums
yrag another problem, she can't access the internet......by time she gets there, her system shuts down .......this happens over and over again......I have tried to help her disable the worm first(as per Microsoft's instructions)and the next step is to bring up the task manager......but no such luck
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carolelee
yrag
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Reply #6 May 8, 2004 9:08:55 PM
from WinCustomize ForumsWinCustomize Forums
hummmm...I thought maybe you were on two different 'puters in the same place....give me a minute....
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carolelee
carolelee
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Reply #7 May 8, 2004 9:15:04 PM
from WinCustomize ForumsWinCustomize Forums
No, she lives in Calgary and I'm in Sundre......I'm trying to guide her through these steps via telephone
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carolelee
yrag
Join Date 08/2001
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Reply #8 May 8, 2004 9:15:55 PM
from WinCustomize ForumsWinCustomize Forums
carolelee - does she have patch 835732 installed? She can look in 'Add/Remove Programs' in Control Panel to see if it's listed.
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carolelee
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Reply #9 May 8, 2004 9:19:16 PM
from WinCustomize ForumsWinCustomize Forums
No, she managed to get that far yesterday and it's not there(her kids ignored some updates)
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carolelee
yrag
Join Date 08/2001
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Reply #10 May 8, 2004 9:21:55 PM
from WinCustomize ForumsWinCustomize Forums
Gotta love them kids....I''ll save the lecture for another time...

Is she computer savvy enough to use the command prompt in safe mode?
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carolelee
carolelee
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Reply #11 May 8, 2004 9:23:36 PM
from WinCustomize ForumsWinCustomize Forums
Do you mean safe mode?
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carolelee
yrag
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Reply #12 May 8, 2004 9:24:22 PM
from WinCustomize ForumsWinCustomize Forums
yea
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carolelee
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Reply #13 May 8, 2004 9:26:33 PM
from WinCustomize ForumsWinCustomize Forums
She is pretty green when it comes to computers......but I could guide her through it.
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carolelee
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Reply #14 May 8, 2004 9:35:35 PM
from WinCustomize ForumsWinCustomize Forums
Could she bring up the task manager up in safe mode?
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carolelee
yrag
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Reply #15 May 8, 2004 9:38:16 PM
from WinCustomize ForumsWinCustomize Forums
OK...let's see if we can make this simple...I'm confident it won't work, but let's give it a shot

Have her...and she can do it in save mode if it won't let her in full mode...bring up the Start/Run and type 'msconfig' (no quotes) and uncheck anything she can in 'Startup' section. You'll have to guide her here, but she should be able to disable almost, if not all of the items. The idea is not to have anything running on the re-boot (except MS System Files) and it should still allow her to get on the net to kill this thing. Let me know....
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carolelee
yrag
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Reply #16 May 8, 2004 9:39:50 PM
from WinCustomize ForumsWinCustomize Forums
#14 by carolelee - 5/8/2004 9:35:35 PM Could she bring up the task manager up in safe mode?


the answer is yes, but when she re-boots Sasser will be right in her face again....
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carolelee
carolelee
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Reply #17 May 8, 2004 9:41:33 PM
from WinCustomize ForumsWinCustomize Forums
ok....hang-on
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carolelee
carolelee
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Reply #18 May 8, 2004 9:52:17 PM
from WinCustomize ForumsWinCustomize Forums
Gary, her System Configuration Utility only came up twice(and she tried 8 times)and then it vanishes into thin air?
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carolelee
yrag
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Reply #19 May 8, 2004 9:59:25 PM
from WinCustomize ForumsWinCustomize Forums
I was afraid of that.....does she have access to any other computers (like a neighbor or such?). I don't think she is going to get the system back with her lack of expertise without the patch and removal tool on a floppy. Let me be clear, I'm not trying to be obtuse or insulting, but if we keep going she's going to do more damage then good....
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carolelee
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Reply #20 May 8, 2004 10:01:38 PM
from WinCustomize ForumsWinCustomize Forums
Have someone close to her with a computer download this program http://vil.nai.com/vil/stinger/ and throw it on a disk so she can get rid of that nasty little bugger.
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carolelee
yrag
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Reply #21 May 8, 2004 10:04:57 PM
from WinCustomize ForumsWinCustomize Forums
McAfee and Norton?....wow, that could get ugly
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carolelee
Sugaree
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Reply #22 May 8, 2004 10:05:36 PM
from WinCustomize ForumsWinCustomize Forums
For some reason I can't get Nortons site to load or get Liveupdate to work..I get a 404
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carolelee
Sugaree
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Reply #23 May 8, 2004 10:06:33 PM
from WinCustomize ForumsWinCustomize Forums
They work fine together on my pc


On second thought maybe not.
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carolelee
yrag
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Reply #24 May 8, 2004 10:07:01 PM
from WinCustomize ForumsWinCustomize Forums
...and what are we infected with tonight???
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carolelee
yrag
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Reply #25 May 8, 2004 10:08:26 PM
from WinCustomize ForumsWinCustomize Forums
I can''t stand to look at that desktop of yours...gives me a buzz Which AV do you use?
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