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lalaland121
lalaland121
Join Date 04/2025
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Fences6 failed to restore v4 backup setting

Fences' Preferences experienced an error

May 5, 2025 10:28:12 PM from Stardock ForumsStardock Forums

Hi,

I backed up my Fences 4 settings (registry) in advance according to the official manual, and then installed Fences 6 and tried to restore the settings.

However, this error occurred.

How should I fix this? Thanks.

fences
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lalaland121
basj
Join Date 03/2001
+1684 sdemployee
Reply #1 May 5, 2025 11:08:08 PM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. I have forward your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Thank you,
Basj,
Stardock Community Assistant.

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lalaland121
basj
Join Date 03/2001
+1684 sdemployee
Reply #2 May 6, 2025 1:26:11 AM
from Stardock ForumsStardock Forums

Hello,

Support/Dev would like to get more data.

Can you upload a troubleshooting log? We may have to get you a special build if we're unable to figure it out with the data sent, but we'd really like to figure this one out.

You can access it by:

(1) Open About tab

(2) Troubleshooting menu

(3) Click "Create error report package"

(4) Follow the instructions on-screen to upload.

 

Thank you,

Basj,
Stardock Community Assistant

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