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david738
david738
Join Date 06/2016
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New Laptop

February 5, 2024 3:56:00 PM from Stardock ForumsStardock Forums

I purchased Fences version 4 and my laptop broke - I bought a new one and where can I download Fences version 4?

 

Thanks

stardock software fences
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david738
Jan Oscar
Join Date 12/2002
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Reply #1 February 5, 2024 4:33:02 PM
from Stardock ForumsStardock Forums

If you're logged in with the email you made the purchase, you should be able to download here: https://store.stardock.com/myaccount/products

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david738
david738
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Reply #2 February 5, 2024 5:14:47 PM
from Stardock ForumsStardock Forums

Thanks - 

I must say I'm super disappointed that version 5 is now subscription based.

You just lost a loyal customer.

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david738
basj
Join Date 03/2001
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Reply #3 February 5, 2024 8:39:54 PM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. For subscription question, the permanent license still available for purchase. Please refer to this thread: https://forums.stardock.com/524050. There is "Guide" in there on how to get the permanent license.

Thanks
Basj,
Stardock Community Assistant.

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david738
david738
Join Date 06/2016
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Reply #4 February 6, 2024 3:35:16 AM
from Stardock ForumsStardock Forums

Thanks for the info - where can I find a list of improvements between versions?

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david738
basj
Join Date 03/2001
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Reply #5 February 6, 2024 4:30:18 AM
from Stardock ForumsStardock Forums

Please refer here for version history: https://www.stardock.com/products/fences/history and this: https://forums.stardock.com/523926

Thank you,

Basj,
Stardock Community Assistant

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david738
david738
Join Date 06/2016
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Reply #6 February 6, 2024 8:46:52 AM
from Stardock ForumsStardock Forums

Thank you - am I able to install Fences 5 on my personal AND work computer? Or am I limited to one install?

 

Asking because I get an error -11 trying to activate from my work computer (after it's already successfully activated on my personal one)

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david738
basj
Join Date 03/2001
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Reply #7 February 6, 2024 8:55:41 AM
from Stardock ForumsStardock Forums

If you purchase a single license, than you can use only one Fences at a time. If you need to use on another computer, you should purchase another license for it. You you can purchase the multi-devices license.

Thank you,

Basj,
Stardock Community Assistant

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david738
david738
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Reply #8 February 6, 2024 9:21:19 AM
from Stardock ForumsStardock Forums

Ok, so I'm trying to use the old version of Fences (4) on my work computer, which I also have a license for, and removed the license on your website from my old computer.

I can't activate version 4 on my work laptop either.

I would try the offline activation, but I don't have that option - just says contact support error -11

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david738
basj
Join Date 03/2001
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Reply #9 February 6, 2024 9:51:44 AM
from Stardock ForumsStardock Forums

You work laptop can't connected to the internet for activation? Also this tip might also help you: https://forums.stardock.com/516641/get;3877088

Thank you,

Basj,
Stardock Community Assistant

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david738
david738
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Reply #10 February 6, 2024 10:22:16 AM
from Stardock ForumsStardock Forums

I do have internet at work, but I'm connected via VPN, and they have it pretty locked down - so something must be blocking it.

I do not have access to the firewalls, or the ability to allow certain traffic out, or whitelist servers (as noted in your suggested post).

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david738
basj
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Reply #11 February 6, 2024 10:33:51 AM
from Stardock ForumsStardock Forums

Try to do the offline activation, but use the your personal system to get the .resp file from the server. Use this guide to do the off line activation. https://forums.stardock.com/486311/accounts-and-activation-support-faq#offlineactivation.

Thank you,

Basj,
Stardock Community Assistant

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david738
DrJBHL
Join Date 04/2002
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Reply #12 February 6, 2024 10:53:39 AM
from Stardock ForumsStardock Forums

basj - could it be that he has to deactivate the Fences 4 he had on the broken computer first?

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david738
basj
Join Date 03/2001
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Reply #13 February 6, 2024 11:06:04 AM
from Stardock ForumsStardock Forums

Quoting DrJBHL,
reply 12

basj - could it be that he has to deactivate the Fences 4 he had on the broken computer first?

Well, he did mentioned this. So I assume he already deactivate it, no?

Quoting david738,
reply 8

Ok, so I'm trying to use the old version of Fences (4) on my work computer, which I also have a license for, and removed the license on your website from my old computer.

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david738
david738
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Reply #14 February 6, 2024 11:31:52 AM
from Stardock ForumsStardock Forums

I did deactivate the old computer.

But my personal computer already has version 5 activated - can I still do the offline activation for version 4 using the same computer?

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david738
basj
Join Date 03/2001
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Reply #15 February 6, 2024 11:39:49 AM
from Stardock ForumsStardock Forums

Yes you can, but you need to follow the steps mentioned in the guide properly. Get the .req file from your work pc. Copy it to a drive. Bring it to your home pc. Send the file over to activation server via your home pc. You will get the .resp file. Bring that file to your work pc for activation. There are some video guide on how to do it in that link I posted above.

Thank you,

Basj,
Stardock Community Assistant

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david738
DrJBHL
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Reply #16 February 6, 2024 11:44:33 AM
from Stardock ForumsStardock Forums

Quoting basj,
reply 13

Well, he did mentioned this. So I assume he already deactivate it, no?

Missed that.

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david738
david738
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Reply #17 February 6, 2024 3:42:40 PM
from Stardock ForumsStardock Forums

So the first video shows how to create the REQ file from the PC I'm trying to activate - however, I as stated earlier, I do not have the offline activation option as shown below in the video - I only have the BACK option.

 

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david738
basj
Join Date 03/2001
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Reply #18 February 6, 2024 9:47:23 PM
from Stardock ForumsStardock Forums

You will need to disable your internet on your work pc. So that the internet totally cut off. Than proceed your normal activation steps. Entering your product key. Once the apps detect it can not get through since no internet. The "Offline Activation" button will appear.

Thank you,

Basj,
Stardock Community Assistant

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david738
david738
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Reply #19 February 7, 2024 8:28:22 AM
from Stardock ForumsStardock Forums

SUCCESS! Thank you!

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david738
basj
Join Date 03/2001
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Reply #20 February 7, 2024 8:30:02 AM
from Stardock ForumsStardock Forums

Great, glad it worked out.

Thank you,

Basj,
Stardock Community Assistant

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