Search
Forum Home | Login
lpeplin
lpeplin
Join Date 03/2008
0

Blocked from purchasing

Overlay won't go away to allow purchase

January 1, 2024 10:09:59 AM from Stardock ForumsStardock Forums

I am trying to buy Start 11 V2 but the overlay on the "buy" screen will not go away. I've tried everything, but it blocks my ability to complete a purchase. The overlay seems to be connected to the UTube promo, but playing it does not remove it either. I installed the free trial, and will purchase now, but it seems impossible. Is this deliberate? 

The "Try Free" button works, but neither of the partly visible BUY NOW links will open anything. https://www.stardock.com/products/start11/#purchase

start menu products
Search this post
Advanced Search
Subscription Options
Reason for Karma (Optional)
Successfully updated karma reason!
lpeplin
pelaird
Join Date 12/2018
+745 moderator
Reply #1 January 1, 2024 10:28:18 AM
from Stardock ForumsStardock Forums

Not sure what you mean by overlay?

When you click the "Get it Now" button, you should get the following:

Make sure you fill all fields before clicking the Pay button.

+1
Reason for Karma (Optional)
Successfully updated karma reason!
lpeplin
lpeplin
Join Date 03/2008
0
Reply #2 January 1, 2024 1:53:18 PM
from Stardock ForumsStardock Forums

Yes, you are correct, and when I tried opening the link that I posted in my query, the long list of screenshots that had been obstructing my access to the BUY links was suddenly gone. It was weird, but I was able to complete the purchase, thanks for your reply.

Reason for Karma (Optional)
Successfully updated karma reason!
lpeplin
leiyangyuan
Join Date 01/0001
0
Reply #3 January 2, 2024 11:16:52 AM
from Stardock ForumsStardock Forums

我的和你描述的一样购买时被覆盖了导致一直无法购买，不知道如何解决

Translated by Google: Mine was covered the same way as you described, so I have been unable to purchase it. I don’t know how to solve it?

Reason for Karma (Optional)
Successfully updated karma reason!

Sign Up or Login and this ad disappears!
There are many great features available to you once you register. Sign Up for a free account and browse the forums without ads.

lpeplin
basj
Join Date 03/2001
+1684 sdemployee
Reply #4 January 2, 2024 8:15:10 PM
from Stardock ForumsStardock Forums

Quoting leiyangyuan,
reply 3

我的和你描述的一样购买时被覆盖了导致一直无法购买，不知道如何解决

Translated by Google: Mine was covered the same way as you described, so I have been unable to purchase it. I don’t know how to solve it?

Hello,
Sorry to hear you are having issues. Maybe, try a different browser.

Thanks
Basj,
Stardock Community Assistant.

Reason for Karma (Optional)
Successfully updated karma reason!
lpeplin
pelaird
Join Date 12/2018
+745 moderator
Reply #5 January 3, 2024 9:49:52 AM
from Stardock ForumsStardock Forums

Try this link to purchase Start11v2:

https://www.stardock.com/products/start11/#purchase

You should get the screen below. Click "Get it Now" or if you have a license to Start11v1, click "Upgrade."

Reason for Karma (Optional)
Successfully updated karma reason!
lpeplin
leiyangyuan
Join Date 01/0001
0
Reply #6 January 5, 2024 1:06:56 AM
from Stardock ForumsStardock Forums

试过用Google浏览器 还是一样被图片覆盖，点击购买或升级就跳到页头

Reason for Karma (Optional)
Successfully updated karma reason!
lpeplin
leiyangyuan
Join Date 01/0001
0
Reply #7 January 5, 2024 1:09:11 AM
from Stardock ForumsStardock Forums

[引用 who=“pelaird” reply=“5” id=“3916336”]

试试这个链接购买 Start11v2：

https://www.stardock.com/products/start11/#purchase

您应该看到下面的屏幕。单击“立即获取”，或者如果您有 Start11v1 的许可证，请单击“升级”。


[/引用]

一样的被图片覆盖，点击购买或升级就跳转到页头了，点页头就跳转到购买哪里，就这样反复循环

Reason for Karma (Optional)
Successfully updated karma reason!
lpeplin
basj
Join Date 03/2001
+1684 sdemployee
Reply #8 January 5, 2024 1:20:49 AM
from Stardock ForumsStardock Forums

Quoting leiyangyuan,
reply 6

试过用Google浏览器 还是一样被图片覆盖，点击购买或升级就跳到页头

Please try Firefox or Edge and see if that one work.

Thank you,

Basj,
Stardock Community Assistant

Reason for Karma (Optional)
Successfully updated karma reason!
lpeplin
leiyangyuan
Join Date 01/0001
0
Reply #9 January 5, 2024 1:25:42 AM
from Stardock ForumsStardock Forums

[引用 who=“basj” reply=“8” id=“3916534”]

引用雷阳苑的话，
回复 6

试过用Google浏览器 还是一样被图片覆盖，点击购买或升级就跳到页头



请尝试Firefox或Edge，看看它是否有效。

谢谢

Basj，Stardock
社区助理
[/quote]试过windos11系统默认的 还有Google oper 一样的

Reason for Karma (Optional)
Successfully updated karma reason!
lpeplin
basj
Join Date 03/2001
+1684 sdemployee
Reply #10 January 5, 2024 1:40:03 AM
from Stardock ForumsStardock Forums

Quoting leiyangyuan,
reply 9

试过windos11系统默认的 还有Google oper 一样的

Not sure what you mean by this.

Thank you,

Basj,
Stardock Community Assistant

Reason for Karma (Optional)
Successfully updated karma reason!
lpeplin
Gaspershooters
Join Date 08/2008
+35
Reply #11 January 6, 2024 9:31:17 AM
from WinCustomize ForumsWinCustomize Forums

He said he tried MS Edge from Win11 and Google Chrome that either of them work. I think the main issue is his side which probably have installed something to hindered that. 

leiyangyuan,

Disable all of your plugins on browsers and enable JVscript running by lowering the security,   

Reason for Karma (Optional)
Successfully updated karma reason!
lpeplin
lpeplin
Join Date 03/2008
0
Reply #12 January 6, 2024 10:45:21 AM
from Stardock ForumsStardock Forums

I cannot explain why it made a difference, but I copied the URL from the problem screen and pasted it into my original query (see at the top of this list of replies). Afterwards, I tried opening that page from my inquiry (pasted URL) and it opened without the blockage. 

  This is the copy and pasted URL:    https://www.stardock.com/products/start11/#purchase

Reason for Karma (Optional)
Successfully updated karma reason!
View all recent posts
Mark all posts as read Delete cookies created by the forum Return to Top
Stardock Forums v        Server Load Time:   Page Render Time: