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WSPearce
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Desktop shortcuts will not stay inside the fence

On every reboot the shorcuts return to the desktop

October 17, 2023 10:17:36 AM from Stardock ForumsStardock Forums

I have eighteen various shortcuts that refuse to be constrained by Fences.  Each time I reboot (which I do every morning) these shortcuts are back on the desktop.  I have moved them at least three times, same result.  I should note this is a new workstation running Window 10.  I have been running Fences 3.xx for years on my previous workstation with no issues.  I even upgraded to Version 4.21 thinking that may fix it, but that did not solve the issue.  I have several fences on my desktop that are filled with shortcuts - those are behaving properly and staying where I place them.  It's only an issue with these same eighteen shortcuts.  Sorry if this has been covered in a previous thread - I am not new to Fences, but never had an issue in the past, so I am new to this forum.

rogue shortcuts fences
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WSPearce
basj
Join Date 03/2001
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Reply #1 October 17, 2023 10:40:25 AM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. Need to know more on your issue.

  1. Your Windows 10 full version number. Use Winver.exe
  2. Those desktop shortcuts that having an issue. Those link to where? Application, documents and in local drive or network drive?
  3. Do you have OneDrive Desktop Sync turn on?

Thanks
Basj,
Stardock Community Assistant.

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WSPearce
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Reply #2 October 17, 2023 12:05:58 PM
from Stardock ForumsStardock Forums

Windows Version 22H2  OS Build 19045.3570

One is the Customize Fences icon,

Two are Thomson Reuters cloud links

 https://secure.netlinksolution.com/nextgen/?firm=1xxxxx   and   https://www.advanceflow.com/#/login

Most of the rest of them are shortcuts to a folder on my desktop containing primarily pdf files.

I think One Drive sync is on - would have to ask my IT guy.  

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WSPearce
basj
Join Date 03/2001
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Reply #3 October 17, 2023 9:38:18 PM
from Stardock ForumsStardock Forums

If you have One Drive Desktop sync turn on, that might be causing the issue. Refer here: https://forums.stardock.com/501085/get;3785366

Thank you,

Basj,
Stardock Community Assistant

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WSPearce
WSPearce
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Reply #4 October 19, 2023 5:03:38 PM
from Stardock ForumsStardock Forums

Yes that was the issue and is now resolved...

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WSPearce
basj
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Reply #5 October 19, 2023 8:11:42 PM
from Stardock ForumsStardock Forums

Awesome, glad to hear that help resolve your issue.

Thank you,

Basj,
Stardock Community Assistant

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WSPearce
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Reply #6 November 9, 2023 2:17:53 PM
from Stardock ForumsStardock Forums

Well the same issue is recurring again.  Seemed to be resolved until I logged in remotely to this desktop.  Icons are now scattered over the desktop and not inside the Fences where I placed them.  Please reopen this discussion and help me find a solution.  I purchased this software to perform one function - contain icons inside of fences, and it is not working.  

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WSPearce
basj
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Reply #7 November 9, 2023 8:46:53 PM
from Stardock ForumsStardock Forums

Which steps you have taken when you said the issue was resolved?

Thank you,

Basj,
Stardock Community Assistant

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WSPearce
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Reply #8 January 9, 2024 11:50:13 AM
from Stardock ForumsStardock Forums

Yesterday I downloaded a trial version of Fences 5.  I have had no success with Fences 4 on my new workstation running Windows 10.

This morning, my shortcuts have broken out of the fences I left them in yesterday, and are scattered across my desktop.

I need assistance.  I need telephone support to attempt to get this matter resolved, or I will be forced to abandon Fences software.  Note that I have been a very satisfied Fences 3 user for many years.  The issues started with my new workstation.  I have neither the technical expertise nor the time needed to resolve this issue.

Please arrange for a telephone call  during which you can walk me through whatever steps you feel will resolve this issue.

Thanks

Steve Pearce

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WSPearce
basj
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Reply #9 January 9, 2024 6:49:26 PM
from Stardock ForumsStardock Forums

Hello again,
Sorry to hear you are having new issues. And from what I know there is no support via telephone available. What I can do is to try to help you via forum post here. Need to know more information on your monitor setup. Need resolutions and Scale factors.

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Basj,
Stardock Community Assistant.

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WSPearce
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Reply #10 January 10, 2024 2:08:07 PM
from Stardock ForumsStardock Forums

monitor resolution is 1920x1080.  scale is 100%

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WSPearce
basj
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Reply #11 January 10, 2024 7:14:23 PM
from Stardock ForumsStardock Forums

To confirm, the issue happen only after you remote desktop into the system, yes? What is the resolution on system where you remote desktop from?

BTW, if you do layout desktop restore, does those icons return to it original position?

Thank you,

Basj,
Stardock Community Assistant

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WSPearce
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Reply #12 January 11, 2024 9:58:03 AM
from Stardock ForumsStardock Forums

Yes the setup of my monitors on my two workstations are identical...

Yesterday I  set up icons within fences in Fences 5.  This morning, I'm remoted in to that workstation, and the icons are exactly as I left them  I then sent a ctrl-alt-del command and restarted that desktop remotely.  When it came back up, the icons are still within the fences.  So I cannot replicate the issue in Fences 5. 

Possibly the issue is resolved.  

One more question regarding licensing.  I only recently purchased Fences 4, and never could get it to run correctly.  While we were working on this issue, Fences 5 was released.  Since I licensed and paid for, but never used Fences 4 - can you extend that license to Fences 5?  

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WSPearce
basj
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Reply #13 January 11, 2024 10:07:16 AM
from Stardock ForumsStardock Forums

Hello,
Please raise support ticket using the link below, use the "Ask a Question" option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in.

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/13

Thanks
Basj,
Stardock Community Assistant

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