EdenGenesisWs

Join Date 07/2020

Groupy - Cannot find the install file. Please close and re-open Object Desktop, then try again.

Hello,

I have an issue with Groupy and some other software. Whenever I try to install it, I get the following error message : "Groupy - Cannot find the install file. Please close and re-open Object Desktop, then try again".

I follow the instruction but it's always the same issue...

Can anyone help me?

Thanks for taking the time to help me!

Eden

groupy

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basj

Join Date 03/2001

+1684

Hello,
Sorry to hear you are having issues. If you having issue downloading the installer via ObjectDesktop manager, you can download it directly via your account product page: https://store.stardock.com/myaccount/products.

Thank you.
Basj,
Stardock Community Assistant.

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Hello,

I can't download it because I don't see it or any other software in my Stardock account. It seems that I used another email/account (that I forgot) to buy the Object Desktop software bundle.

Either it doesn't work on windows 11, or there is a bug that prevents it from downloading and installing on my PC...

I hope someone will be willing to help as I didn't get reply to the email I sent to the staff regarding this issue...

Best regards,

Ben

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basj

Join Date 03/2001

+1684

If you Object Desktop subscription still active it should appear in your account. If it does not than your should raise a support ticket for it, use the link below, use the product not receive option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in.

https://stardock.atlassian.net/servicedesk/customer/portal/4

Thanks
Basj,
Stardock Community Assistant

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I have an active subscription but the software does not appear in my space.

This is a very strange situation.

I just have other software that I had purchased separately but the stardock software is not showing in my space.

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basj

Join Date 03/2001

+1684

Have you raise a support ticket using the link I provided above? Or use this link: https://stardock.atlassian.net/servicedesk/customer/portal/4/group/13/create/10149 Product not received. Include all the details there. As usual, raise only once and wait. Respond might be slow since Stardock is on Thanksgiving holiday now.

Thank you,

Basj,
Stardock Community Assistant

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