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deakrob01
deakrob01
Join Date 04/2013
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Wrong screenshot

October 7, 2022 12:11:48 PM from Stardock ForumsStardock Forums

Hello!

The picture above shows my problem. Whatever I download as a wallpaper, it accepts... Does anyone know a solution?

Thanks!

 

deskscapes
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deakrob01
deakrob01
Join Date 04/2013
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Reply #1 October 7, 2022 12:14:18 PM
from Stardock ForumsStardock Forums

The latest driver is up and a Gigabyte Gtx1070 G1 is working.

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deakrob01
basj
Join Date 03/2001
+1684 sdemployee
Reply #2 October 7, 2022 8:42:21 PM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. May I know more on your issue.

  1. You on Windows 7,8,10 or 11? And its full version number please. Use Winver.exe.
  2. Your Deskscape version number.
  3. Does all Wallpaper do that? Does Animated wallpaper also do that?
  4. Please try purge and reinstall steps as mentioned here: [Link]. Just make sure to redownload the latest version from your account page. Reboot after the purge. Reinstall and reboot again after the installation. Retest and report back here.

Thanks
Basj,
Stardock Community Assistant.

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deakrob01
deakrob01
Join Date 04/2013
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Reply #3 October 7, 2022 11:32:19 PM
from Stardock ForumsStardock Forums

Hi!

I use Windows 11 pro, 22H2, build number 22621.608. It only does it for animated wallpapers. Windows is a completely fresh installation. I am using DeskScapes Version 11 Beta 5. I bought it 2-3 weeks ago, since then I have reinstalled it three times, but the same error persists.

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deakrob01
basj
Join Date 03/2001
+1684 sdemployee
Reply #4 October 8, 2022 1:23:08 AM
from Stardock ForumsStardock Forums

Please try the purge and reinstall steps as mentioned above. This is to clear the possibilities of installation/corruption issue. Once that is cleared, we can move on the the next steps.

Thank you,

Basj,
Stardock Community Assistant

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deakrob01
deakrob01
Join Date 04/2013
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Reply #5 October 8, 2022 7:29:13 AM
from Stardock ForumsStardock Forums

Hi!

Everything happened, step by step. Nothing has changed. There are wallpapers that work, some that don't... There are some that used to work, but now they don't.

 

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deakrob01
basj
Join Date 03/2001
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Reply #6 October 8, 2022 7:35:45 AM
from Stardock ForumsStardock Forums

Please try Windows Sandbox: As mentioned here: https://forums.stardock.com/485954/deskscapes-support-faq#Sandbox 

Thank you,

Basj,
Stardock Community Assistant

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deakrob01
deakrob01
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Reply #7 October 8, 2022 8:25:08 AM
from Stardock ForumsStardock Forums

Thanks!

I'll let you go, I thought I was buying a ready-made program, and you don't have to "trick" with it

I use what works

 

Thanks for the help!

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deakrob01
basj
Join Date 03/2001
+1684 sdemployee
Reply #8 October 8, 2022 10:23:10 PM
from Stardock ForumsStardock Forums

Hello,
I have forward your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

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deakrob01
basj
Join Date 03/2001
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Reply #9 November 9, 2022 9:15:48 AM
from Stardock ForumsStardock Forums

I was told to tell you to try cleanboot as mentioned here: https://forums.stardock.com/485954/deskscapes-support-faq#cleanboot. Try it and report back.

Thank you,

Basj,
Stardock Community Assistant

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