I've tried that... I get this error... 

Didn't find the product you were looking for? Visit your Order History page to view your recent purchases. Once your product is installed and activated (instructions are in your receipt), you will see your product on this page.

Order history just gives me an error.  

Sorry, there was an error

I purchased OD as a guest using the email associated with my account.  I figured there would be a registration process but there wasn't.  I didn't even get a confirmation email of my purchase or a receipt.  All my info and screenshots are in the ticket numbers I posted above showing 1. that the money was taken from my account and 2. the errors I receive on your site.

The ticket was auto switched yesterday from "Waiting for support" to "Waiting for customer".  I never got any info on anything but it's waiting for me to do what?  So me asking "waiting for what" in ticket response put me to the end of the line after a week of waiting?!?!

Not trying to sound like a a_s but I was excited to get this product and I just don't see what the hold up is...  It's making me think that I need to contact my bank and fight the charges.  I'd rather have the product because I need to streamline some of my project work flows and this seemed like the perfect package to do that and also make windows a little more fun.

It's frustrating to only get auto-responses that I try and don't work.  You're the only person I've been able to actually have a conversation with after a week. I guess the moral to this story is don't ever buy anything online from anyone who doesn't have a phone number for support...

appreciate it!

It was yesterday... It changed back when I responded, "waiting for what"...  or whatever I responded after...  Seriously, you're going to insinuate I'm lying?  You guys took my cash instantly and now make me wait a week for the product I purchased?  That's some garbage business practices...  just refund me my cash and I'll take my business elsewhere.  I was just told if you respond you go back to the beginning of the line...  Like you penalize someone for asking an FN question in a response to your F up...  It said ( from what I remember) "Autoresponse is waiting for customers response".  you should know what it said more than I should need to know.  I completed my part of the transaction you guys have not...  You said it would take 1-2 business days for a ticket response it's been more than double that time!  How much more patient do I need to I be?