Well, last week I would have thought it's the stupidest thing in the World, but last Sunday, I had to call a customer from home to explain to her how to make a CD that I made run. She had called my boss to tell him that the CD we delivered was defective. So he called me at home on a Sunda to try to clear things up with her.
Here is just an idea about the conversation:
Me: Hi, Joh tells me you're having some little problems with the CD?
Her: Yes, it's not working.
Me: How so? What's not working exactly?
Her: Well, when I try to open it in Powerpoint it doesn't work.
Me: Well, yes, indeed, because it's not a PowerPoint presentation. It's a self-running show. You don't need to open it in anything.
Her: Well, I don't know what to do then, bacause when I put the CD in my computer nothing happens.
Me: OK, the show isn't set to auto-run, so you have to go in the CD drive to get it.
Her: How do I do that?
Me: OK, well, go in My Computer and double-click on your CD-Rom to open it.
Her: I don't see it.
Me: You don't see what?
Her: Well, I'm in Start, then under Programs. But I don't see it.
Me: No, no, on your desktop. You have an icon that says "My Computer".
Her: Oh, OK. Yes, I double-clicked and I see the CD.
(she then double-clicks on the Multimedia show I made to start it)
Her: OK, it's working, Great! But there is no sound.
Me: Sure there is sound. There is music.
Her: No there isn't. There must be a problem with the CD.
Me: No there isn't. There IS sound. Are your speakers turned on? Is the volume up?
Her: Wait a sec. (pause, followed by the sound of music) Ah ok. Sorry, my speakers were turned off.
Me: It's all right. Now, you're going to get better performance from the show if you copy the file on your hard drive instead of running it directly from the CD. So I suggest you copy it on your desktop and run it from there.
Her: OK, but I don't see a Save menu. In Word, I can just save something on my desktop, but there is no save menu here.
Me: No there isn't. You just have to copy/paste it.
Her: I'm sorry, but I don't know how to do that.
Me: Well, OK. First, is the show still running? Close it. The is a X on the top right of your window, click on it. Now, do you still see you CD folder opened.
Her: Yes, there are two things in it.
Me: Correct. Now first, select them both and just drag them over an empty space of your desktop and drop them there.
Her: Wait, you're going too fast. I double-click on them?
Me: No. Don't double-click. To select both files together, click at the bottom right of the files, keep your mouse button down, the drag your mouse over to the top left of the files, then release your mouse button.
Her: I'm sorry, you lost me.
Me: OK, never mind. Lets try it differently. We'll just copy them one at a time. Click - just one click! Not double-click - on one of the files. Got it?
Her: Yes, I clicked once and it's hilighted.
Me: Excellent. Now just drag the file on your desktop.
Her: How do I do that? I don't see my desktop.
Me: Oh, your window is opened full screen?
Her: Excuse me?
Me: You don't see any part of your desktop behind your window?
Her: No.
Me: OK, then resize your window a bit so you can see your desktop a little.
Her: Resize?
Me: Drag the bottom right corner of your window over a little.
Her: I don't know...
Me: Never mind. Is your icons still selected?
Her: Yes.
Me: OK, go in the Edit menu. At the very top of your window. You see menu headers: File, Edit, etc. Right?
Her: Yes.
Me: OK, click on Edit, a little menu will pop down and choose Copy.
Her: OK.
Me: Now minimize your window to return to your desktop
Her: OK (thank God she knew how to do that)
Me: Now there is no menu here, so you'll have to use a combination of key to paste it. Press on the Control key of your keyboard, press it pressed, and press on the letter V. Then let go.
Her: OK, but nothing is happening.
Anyway, this went on a while more. In the end, I gave up.
Me: Well, I don't know what to say. It's very difficult to tell you what to do over the phone. I guess you'll have to run the show from the CD. It works. It'll just be a little slower that's all. But if you have a friend or a collegue that can help you copy them on your computer, that would be the best solution.
And blablabla. Thank you for your time, and blabla.
Anyway. I swear it's almost work per word my conversation with her! I think some peple just should not be allowed to own a computer! 