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sargan
sargan
Join Date 11/2003
+10

I cannot sign into the wincustomize site

May 29, 2020 7:03:57 PM from WinCustomize ForumsWinCustomize Forums

I am running a windows 10 desktop computer, windows 10 2004 and I am sur that I am missing something

long story short I cannot log into the wincustomize site I have tried different user names and passwords but I still

run into the same problem so I went back to my original login user name and password, any help would be greatly

appreciated and let me know if there are any spec' you that would be great

 

Thanks

Scott

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sargan
basj
Join Date 03/2001
+1684 sdemployee
Reply #1 May 29, 2020 9:48:34 PM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. I think it best for you to submit a support ticket, please use this link :

http://esupport.stardock.com/index.php?/default_import/Tickets/Submit

Support will help you from there.

Thank you,

Basj
Stardock Community Assistant.

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sargan
valp666@msn.com
Join Date 03/2001
+34
Reply #2 July 7, 2020 6:20:43 AM
from Stardock ForumsStardock Forums

I'm having the same, or at least a very similar problem. I even created a new account and it fails to login as well, This happens on both Firefox and Edge Chromium, and on multiple machines, including one that is a new full install of Windows 10.

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sargan
basj
Join Date 03/2001
+1684 sdemployee
Reply #3 July 7, 2020 7:07:36 AM
from Stardock ForumsStardock Forums

Quoting Hawkeye666,
reply 2

I'm having the same, or at least a very similar problem. I even created a new account and it fails to login as well, This happens on both Firefox and Edge Chromium, and on multiple machines, including one that is a new full install of Windows 10.

As mentioned above, it best to raise a support ticket.

Thank you.

Basj,

Stardock Community Assistant.

 

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sargan
valp666@msn.com
Join Date 03/2001
+34
Reply #4 July 7, 2020 8:09:17 AM
from Stardock ForumsStardock Forums

And I have already opened a ticket. Just wanted to post here so original poster knew they are not alone in the issue.

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sargan
T-Man
Join Date 03/2001
+76 sdemployee
Reply #5 July 7, 2020 2:46:13 PM
from WinCustomize ForumsWinCustomize Forums

We have been experiencing some issues with one of our servers the last couple of days that may have attributed to this problem.  The server in question has been fixed and hopefully everything is working properly now.  Please let us know if you continue to experience errors.

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sargan
valp666@msn.com
Join Date 03/2001
+34
Reply #6 July 7, 2020 2:59:16 PM
from Stardock ForumsStardock Forums

I was able to get in later this afternoon. I also had to make sure I was using the Wincustomize user name but the Stardock password

 

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