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victorian gray
victorian gray
Join Date 09/2006
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Need a paid subscription to download blinds, etc. ?

April 20, 2020 7:39:25 PM from WinCustomize ForumsWinCustomize Forums

Hello,

Hopefully this is the correct forum.

For the past couple of weeks whenever I login and try and download a blind, cursor set, etc. the download is refused and I am directed to a page that says I'm at my download limit (48/5) and that I need to pay for a subscription. 

Did I miss some kind of announcement somewhere that the site was moving to only allowing paid subscribers to download now?

 

Thanks.

 

 

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victorian gray
basj
Join Date 03/2001
+1684 sdemployee
Reply #1 April 20, 2020 8:17:11 PM
from Stardock ForumsStardock Forums

Hello,
I have forwarded your questions/problems to the Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Thank You,
Basj
Stardock Community Assistant.

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victorian gray
RedneckDude
Join Date 04/2009
+2223
Reply #2 April 20, 2020 8:36:44 PM
from WinCustomize ForumsWinCustomize Forums

It is my understanding that in order to get unlimited downloads, you either have to have a subscription to WinCustomize, OR, you need to be a current Stardock customer.

 

I may or may not have this correct.  but I think I'm right.

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victorian gray
victorian gray
Join Date 09/2006
0
Reply #3 April 20, 2020 11:02:59 PM
from WinCustomize ForumsWinCustomize Forums

Quoting RedneckDude,
reply 2

It is my understanding that in order to get unlimited downloads, you either have to have a subscription to WinCustomize, OR, you need to be a current Stardock customer.

 

I may or may not have this correct.  but I think I'm right.

 

Thanks for the reply.

Am now and have been an Object Desktop subscriber for longer than I can remember and have a longtime wincustomize membership login (but no paid sub) and have never had a problem downloading blinds, cursors, etc. before this. That's why I was wondering if there had been a change that somehow I missed notification of.

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victorian gray
victorian gray
Join Date 09/2006
0
Reply #4 April 20, 2020 11:03:53 PM
from WinCustomize ForumsWinCustomize Forums

Quoting basj,
reply 1

Hello,
I have forwarded your questions/problems to the Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Thank You,
Basj
Stardock Community Assistant.

 

Thanks, will keep my eyes open for an update.

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victorian gray
AzDude
Join Date 11/2002
+559 sdemployee
Reply #5 April 21, 2020 5:11:04 AM
from WinCustomize ForumsWinCustomize Forums

Unlimited Downloads https://www.wincustomize.com/subscribe

 

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victorian gray
RedneckDude
Join Date 04/2009
+2223
Reply #6 April 21, 2020 9:12:24 AM
from WinCustomize ForumsWinCustomize Forums

I guess I sit corrected.

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victorian gray
sdrohan
Join Date 10/2012
+732 sdsupport
Reply #7 April 21, 2020 9:29:51 AM
from Stardock ForumsStardock Forums

Hello,

It appears you are a current customer but something may have gone wrong with your browser.

Please log out of WinCustomize, clear your browser's cookies, and log in again.

Please let me know if this does not resolve the issue.

Sean Drohan
Stardock Support Manager

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victorian gray
RedneckDude
Join Date 04/2009
+2223
Reply #8 April 21, 2020 11:52:34 AM
from WinCustomize ForumsWinCustomize Forums

Quoting RedneckDude,
reply 6

I guess I sit corrected.
Edit:  Sean's statement makes me think I was correct after all?

 

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victorian gray
Island Dog
Join Date 06/2003
+1048 sdemployee
Reply #9 April 21, 2020 12:16:13 PM
from WinCustomize ForumsWinCustomize Forums

Quoting RedneckDude,
reply 8

Quoting RedneckDude,
reply 6

I guess I sit corrected.

Edit:  Sean's statement makes me think I was correct after all?
 

You are correct.

 

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victorian gray
victorian gray
Join Date 09/2006
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Reply #10 April 21, 2020 5:29:45 PM
from WinCustomize ForumsWinCustomize Forums

Quoting sdRohan,
reply 7

Hello,

It appears you are a current customer but something may have gone wrong with your browser.

Please log out of WinCustomize, clear your browser's cookies, and log in again.

Please let me know if this does not resolve the issue.

Sean Drohan
Stardock Support Manager

 

Tried with multiple browsers, logged out and back in, cookies cleaned and re cleaned, local storage cleaned and all with the same result.

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victorian gray
RedneckDude
Join Date 04/2009
+2223
Reply #11 April 21, 2020 9:04:50 PM
from WinCustomize ForumsWinCustomize Forums

Are you signing in with the same credentials with which you bought Stardock apps?

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victorian gray
victorian gray
Join Date 09/2006
0
Reply #12 April 21, 2020 10:10:45 PM
from WinCustomize ForumsWinCustomize Forums

Quoting RedneckDude,
reply 11

Are you signing in with the same credentials with which you bought Stardock apps?

I have a Wincustomize login that I've been using for years. It is slightly different from my Stardock account login.

 

EDIT: Bingo! Just tried logging in with my Stardock login and downloads came up just fine. For some unknown reason my Wincustomize login was logging me into the site but not giving my the ability to download anything while my Stardock login both logs me in to Wincustomize but also lets me download as normal.

Don't know what changed re my old login and site privileges but I'll change the login in my password manager and, hopefully, all will go back to normal.

Give the man a chocolate cigar! Thanks for bringing up the idea that it might be the login.

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victorian gray
RedneckDude
Join Date 04/2009
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Reply #13 April 21, 2020 10:52:38 PM
from WinCustomize ForumsWinCustomize Forums

Quoting victorian gray,
reply 12

Give the man a chocolate cigar!
Aww, c'mon man, I want a real cigar!!  LOL...Glad to help.

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