You have unplugged the modem for about a minute to reset/resynch?If not,,shut down,unplug modem,,take a couple of deep breaths,plug modem back in,wait for re-sync,reboot.I hope this might help.Sometimes these kinds of programs will not completely let go until the modem/network is rebooted.I sure hope its that simple.Let us know,,,

wait, do you mean re-install the modem? it came with the PC. Should I just un-connect it and reconnect it from inside the computer?

I just though of something, I should look in the regristry to see if it is still there, but I am not sure if that will help

I've had ZA Pro for several years and never had problems ( for what that's worth), but you didn't say if you actually un-installed it and then the problem started. First of all, make sure you downloaded the free version http://www.zonelabs.com/store/content/company/products/znalm/freeDownload.jsp and then you might want to re-install to see if the problem goes away. Sometimes if you have a static IP address ZA can't pick up the network setup correctly and thus won't let you in at all. If you in fact already un-installed I haven't a clue why or what is still in your machine that would cause that. I'll go thru my lit and see if I can find something on it........

Might have something.......it may have captured your com port....I'll assume you were set to com2. Go into device manager and change it to com4 and see if it connects.....

you can also go to internet options/ setup connections and run the wizard ....maybe it will pick it up for you



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I was thinking the same thing Randy......I think if he engaged lock and then un-installed the registry would still show the connection locked. If he re-installs the firewall it may very well solve the problem. It's real easy, the way they have it set up, to engage the lock and not even know it unless you look at the icon.........

Hey Kona, what did you hear about ZoneAlarm? Maybe it will help me figure out where to go on my system to reset something.

i believe there was another thread started about zonealarm and the problem it has so if some one remembers it then i guess you can read up on it cuz i do not remember. i use sygate firewall.

Thanks guys. Yeah, I made sure before I uninstalled ZoneAlarm that everything was unlucked (but it didn't matter even before I uninstalled it I had all the locks off, but nothing went through)

I'm going to try those other suggestions... then I am going to bed.

BTW, i am running win98 (should have said that before) and I am hoping I can put in dsl connection...

We'll see what happens, other wise reboot!!

I'll give it another go with the new info. Thanks Again.

First, ZA has a "failsafe" mode so if a trojan tries to take it down, it blocks the internet connection so the trojan can't phone home.

Second, this can also happen if the user uninstalls incorrectly, by not completely shutting down the app before uninstalling. Before uninstalling, within the ZA program set ZA to not load on start up and then reboot. That ensures that the firewall is not running. (Just shutting the program down without the do not load on start up and reboot, closes the GUI but parts of the firewall would still be running. That can create internet connectivity problems if the program is uninstalled in that state.)

If the connectivity issue started during normal operation before you tried to uninstall, that's not a common experience. May happen with a crash, or file corruption of some sort. Usually the first troubleshooting step is to uninstall (correctly as above) and then reinstall.

Probably the way to fix it is to reinstall the firewall and then follow the instructions for uninstalling if you don't want to keep the firewall. After uninstalling, clean out bits of the firewall that may be left in the registry and whatever files it may leave. (There should be detailed uninstall instructions on the zonelabs.com website, including the files and registry entries to delete. At least there used to be with the 2.6 versions. That may also be in the program's help file. I haven't used ZA free in the 3.x versions so can't say about that.)

Info on such things is available in the program's help files and the ZoneLabs website (where there is support info and a sort of interactive support gizmo as well) and there is also a ZoneAlarm support forum where you can post questions and get peer to peer assistance.

I've used ZA for years and ZA free is good basic protection. Just as with any other product if you encounter problems, it helps if you read the program's help files or go to the developer's site to see what support info and facilities are available.