Hello,
Sorry to hear you are having trouble.
I am not sure I understand the question or problem - do you expect to be able to get your OD suit of software by other means - not using the Internet (a hard copy for example)?
If Object Desktop Manager is not listing your software, you can access all of it from your account page:
https://store.stardock.com/myaccount/products
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Sean Drohan
Stardock Customer Service Manager
