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leonard_roussel
leonard_roussel
Join Date 01/2019
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Random window groupings?

Even with automatic grouping turned off

January 14, 2019 5:22:40 PM from Stardock ForumsStardock Forums

Hello,

Groupy will automatically group a new message window in Outlook with either the parent Outlook window or whatever other window lies around (OneNote, etc.), even with automatic grouping turned off in settings:

- When should Groupy combine windows? is set to: "Only group when the right mouse button is also held down"

- "Automatically group identical windows together unless in another group" is checked off

 

Is this a bug or am I missing something?

Thank you!

Léo.

groupy
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leonard_roussel
basj
Join Date 03/2001
+1684 sdemployee
Reply #1 January 14, 2019 7:53:40 PM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having issues. Could you post a video grab of the problem. Please include your setting on auto-grouping in the video grab.

Thanks

Basj,

Stardock Community Assistant.

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leonard_roussel
leonard_roussel
Join Date 01/2019
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Reply #2 January 17, 2019 2:50:20 PM
from Stardock ForumsStardock Forums

Hi Basj

Screen capture here: in the video I hit CTRL+N to create a new email. The new email window takes over. My current Groupy settings are described in my original post.

https://tinytake.s3.amazonaws.com/pulse/leonard-arup/attachments/9700572/TinyTake17-01-2019-02-47-40.mp4 

Thank you!

L.

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leonard_roussel
AzDude
Join Date 11/2002
+559 sdemployee
Reply #3 January 17, 2019 3:05:53 PM
from Stardock ForumsStardock Forums

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

AzDude
Stardock Community Assistant

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leonard_roussel
sdrohan
Join Date 10/2012
+732 sdsupport
Reply #4 January 18, 2019 11:25:43 AM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having trouble.

I can only reproduce your issue if this setting is on / checked:

https://cdn.stardock.us/support/uploads/2019-01-18_11-22-58.mp4

That would make sense if you are using Ctrl + N to create a new message.

If that is not the case, I would like to have you purge and reinstall and try with the default setting to see if you can still reproduce this issue:

https://forums.stardock.com/488142/groupy-support-faq#reinstalling

----------------
Sean Drohan
Stardock Customer Service Manager

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leonard_roussel
leonard_roussel
Join Date 01/2019
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Reply #5 January 22, 2019 11:12:20 AM
from Stardock ForumsStardock Forums

That makes sense! Thank you very much.

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leonard_roussel
sdrohan
Join Date 10/2012
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Reply #6 January 22, 2019 3:38:24 PM
from Stardock ForumsStardock Forums

Quoting leonard_roussel,
reply 5

That makes sense! Thank you very much.

You are most welcome.

----------------
Sean Drohan
Stardock Customer Service Manager

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