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rustysam
rustysam
Join Date 09/2001
+14

Stardock store not responding on any of my computers. / Solved.

November 5, 2018 6:38:00 PM from WinCustomize ForumsWinCustomize Forums

site has been down all day

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rustysam
rustysam
Join Date 09/2001
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Reply #1 November 5, 2018 6:47:21 PM
from WinCustomize ForumsWinCustomize Forums

it is working now

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rustysam
Nimbin
Join Date 01/2006
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Reply #2 November 5, 2018 9:40:46 PM
from WinCustomize ForumsWinCustomize Forums

still not working here in Oz. 1:45pm Tuesday afternoon

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rustysam
T-Man
Join Date 03/2001
+76 sdemployee
Reply #3 November 5, 2018 9:55:55 PM
from Stardock ForumsStardock Forums

I have not seen any errors with the Store.  If you are experiencing problems with the Store please post more detail about the problem?  Is there any error? Does it take a long time to load?  Does an error display immediately?

If you are experiencing problems please try an Incognito Window to see if that helps (we change up the logon system today so I'm wondering if old cookies are part of the problem).

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rustysam
ALMonty
Join Date 01/2002
+242
Reply #4 November 5, 2018 10:09:35 PM
from WinCustomize ForumsWinCustomize Forums

When I click on my account on the StarDock page I get this

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rustysam
ALMonty
Join Date 01/2002
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Reply #5 November 6, 2018 12:29:54 PM
from WinCustomize ForumsWinCustomize Forums

I would like to know if it's me or StarDock. I'm still getting the 404 error.

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rustysam
sdrohan
Join Date 10/2012
+732 sdsupport
Reply #6 November 6, 2018 12:34:05 PM
from Stardock ForumsStardock Forums

Quoting ALMonty,
reply 5

I would like to know if it's me or StarDock. I'm still getting the 404 error.

If you are using Chrome, and you open an incognito window, can you get to it then?

----------------
Sean Drohan
Stardock Customer Service Manager

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rustysam
ALMonty
Join Date 01/2002
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Reply #7 November 6, 2018 12:56:58 PM
from WinCustomize ForumsWinCustomize Forums

No i still get the same page. Also happens in IE and Edge. If it means anything, I tried it with my iPad same thing. 

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rustysam
sdrohan
Join Date 10/2012
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Reply #8 November 6, 2018 1:01:49 PM
from Stardock ForumsStardock Forums

Quoting ALMonty,
reply 7

No i still get the same page. Also happens in IE and Edge. If it means anything, I tried it with my iPad same thing. 

Phone not connected to WiFi?

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rustysam
ALMonty
Join Date 01/2002
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Reply #9 November 6, 2018 1:13:35 PM
from WinCustomize ForumsWinCustomize Forums

iPad is connected. I’m writing on it now. Just out of curiosity I tried it with my iPhone same thing. 

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rustysam
sdrohan
Join Date 10/2012
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Reply #10 November 6, 2018 1:23:48 PM
from Stardock ForumsStardock Forums

Quoting ALMonty,
reply 9

iPad is connected. I’m writing on it now. Just out of curiosity I tried it with my iPhone same thing. 

Some pages have been removed / changed with the new Steam / Facebook logon.  If you have them bookmarked, you are going to want to not use them and try just clicking on your avatar icon at the top:

From it, you should be taken here:

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rustysam
ALMonty
Join Date 01/2002
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Reply #11 November 6, 2018 1:34:15 PM
from WinCustomize ForumsWinCustomize Forums

That was it, I clicked on the little avatar and it logged me in. Thanks Rohan    

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rustysam
sdrohan
Join Date 10/2012
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Reply #12 November 6, 2018 1:40:17 PM
from Stardock ForumsStardock Forums

Quoting ALMonty,
reply 11

That was it, I clicked on the little avatar and it logged me in. Thanks Rohan    

You are most welcome.  WebDev also is redirecting the old link so it too should work now.

----------------
Sean Drohan
Stardock Customer Service Manager

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