Hello.
I followed the instructions provided from the links you sent me to 'Purge' and re-install Fences exactly as stated. I did not deviate from any of the steps, and the process was completed successfully; however, the issue is unresolved.
- The event does NOT occur when my laptop is docked at my desk at work. Fences functions perfectly.
- The event DOES occur when I am using my laptop stand-alone without any physical connections
- The event DOES occur when my laptop is docked at my desk at home.
- I have uninstalled the 3 most recent software programs on my laptop as a precaution and rebooted. The problem continues.
I went through and scanned my Windows Applications logs and found 3 events which all occur at around the same time as the actual crash. I can not tell from reading the event descriptions whether they are related to this issue and I do NOT know for certain if any of them are the cause, but I have posted them below on the basis that they might contain some clues which would help provide insight into this problem.
Log Name: Application
Source: Application Error
Date: 6/27/2018 7:04:20 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: i1917.ica.com
Description:
Faulting application name: explorer.exe, version: 10.0.16299.492, time stamp: 0x721b1ba3
Faulting module name: Windows.CloudStore.dll, version: 10.0.16299.98, time stamp: 0xd9fb8a36
Exception code: 0xc0000409
Fault offset: 0x0000000000074dee
Faulting process id: 0x3a44
Faulting application start time: 0x01d40e6b2d56cff5
Faulting application path: C:\Windows\explorer.exe
Faulting module path: C:\Windows\System32\Windows.CloudStore.dll
Report Id: 99021e94-eaac-4bd3-b4c4-b356c4e2098d
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2018-06-27T23:04:20.014279900Z" />
<EventRecordID>23329</EventRecordID>
<Channel>Application</Channel>
<Computer>i1917.ica.com</Computer>
<Security />
</System>
<EventData>
<Data>explorer.exe</Data>
<Data>10.0.16299.492</Data>
<Data>721b1ba3</Data>
<Data>Windows.CloudStore.dll</Data>
<Data>10.0.16299.98</Data>
<Data>d9fb8a36</Data>
<Data>c0000409</Data>
<Data>0000000000074dee</Data>
<Data>3a44</Data>
<Data>01d40e6b2d56cff5</Data>
<Data>C:\Windows\explorer.exe</Data>
<Data>C:\Windows\System32\Windows.CloudStore.dll</Data>
<Data>99021e94-eaac-4bd3-b4c4-b356c4e2098d</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
Log Name: Application
Source: Application Hang
Date: 6/27/2018 7:04:18 PM
Event ID: 1002
Task Category: (101)
Level: Error
Keywords: Classic
User: N/A
Computer: i1917.ica.com
Description:
The program explorer.exe version 10.0.16299.492 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 4b34
Start Time: 01d40e6a9dc0146d
Termination Time: 0
Application Path: C:\Windows\explorer.exe
Report Id: 2a69edb0-67df-4c56-ab11-4dcc593f37d3
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Hang" />
<EventID Qualifiers="0">1002</EventID>
<Level>2</Level>
<Task>101</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2018-06-27T23:04:18.779774400Z" />
<EventRecordID>23325</EventRecordID>
<Channel>Application</Channel>
<Computer>i1917.ica.com</Computer>
<Security />
</System>
<EventData>
<Data>explorer.exe</Data>
<Data>10.0.16299.492</Data>
<Data>4b34</Data>
<Data>01d40e6a9dc0146d</Data>
<Data>0</Data>
<Data>C:\Windows\explorer.exe</Data>
<Data>2a69edb0-67df-4c56-ab11-4dcc593f37d3</Data>
<Data>
</Data>
<Data>
</Data>
<Binary>430072006F00730073002D0074006800720065006100640000000000</Binary>
</EventData>
</Event>
Log Name: Application
Source: Application Error
Date: 6/27/2018 7:04:19 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: i1917.ica.com
Description:
Faulting application name: Microsoft.Notes.exe, version: 2.1.18.0, time stamp: 0x5aba81d8
Faulting module name: CoreUIComponents.dll, version: 10.0.16299.15, time stamp: 0x35d247d6
Exception code: 0xc0000005
Fault offset: 0x000000000008e1f4
Faulting process id: 0x34a0
Faulting application start time: 0x01d40e6a9e758f58
Faulting application path: C:\Program Files\WindowsApps\Microsoft.MicrosoftStickyNotes_2.1.18.0_x64__8wekyb3d8bbwe\Microsoft.Notes.exe
Faulting module path: C:\WINDOWS\SYSTEM32\CoreUIComponents.dll
Report Id: ce4a89c7-863a-4a61-9e7b-d0a9345cbec1
Faulting package full name: Microsoft.MicrosoftStickyNotes_2.1.18.0_x64__8wekyb3d8bbwe
Faulting package-relative application ID: App
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2018-06-27T23:04:19.764253700Z" />
<EventRecordID>23327</EventRecordID>
<Channel>Application</Channel>
<Computer>i1917.ica.com</Computer>
<Security />
</System>
<EventData>
<Data>Microsoft.Notes.exe</Data>
<Data>2.1.18.0</Data>
<Data>5aba81d8</Data>
<Data>CoreUIComponents.dll</Data>
<Data>10.0.16299.15</Data>
<Data>35d247d6</Data>
<Data>c0000005</Data>
<Data>000000000008e1f4</Data>
<Data>34a0</Data>
<Data>01d40e6a9e758f58</Data>
<Data>C:\Program Files\WindowsApps\Microsoft.MicrosoftStickyNotes_2.1.18.0_x64__8wekyb3d8bbwe\Microsoft.Notes.exe</Data>
<Data>C:\WINDOWS\SYSTEM32\CoreUIComponents.dll</Data>
<Data>ce4a89c7-863a-4a61-9e7b-d0a9345cbec1</Data>
<Data>Microsoft.MicrosoftStickyNotes_2.1.18.0_x64__8wekyb3d8bbwe</Data>
<Data>App</Data>
</EventData>
</Event>
