For 'obscure' read....wife's mother's brothers' daughter's husband....
I think that makes it a 'cousin' [but really a prick-relative].
Technically, no. Well not to you, at least.... meaning you don't have to feel obliged to do relatives rates next BSOD.
That turning it off and on again thing is part of iinet's advice before you bother tech support. First it's 'turn off your modem for 30 seconds', and if that don't work, 'try rebooting your PC'.
Then you get: "It's amazing how often this will work to fix connection issues"
In the past I've often found that to be the case, but I'm not finding that to be the constant with the NBN. Yeah, I got fibre to the premises, but the NBN [using all it's delivery methods] has suffered drastically since Turnbull's cock-eyed take on it messed up the original concept, very much against expert advice and borked it for everyone.
Guess that's what you get when a clueless idiot is put in charge of communications.
