SOLVED: Windows 10 Anniversay update killed my wife's PC

It gets as far as the login screen and never boots to the desktop. I tried to use a recovery disk to restore the PC and every restore point has been deleted and it fails the read the DVD! If I restore back to Windows 8.1 will I lose the W10 update or will MS recognize this PC was eligible for the free upgrade?

HELP!!!!!

I was able to get to the desktop by using ctrl-alt-del at the login screen. Then I disabled all Stardock software plus Norton. The computer booted fine after that. I started turning programs back on one at a time until the problem reappeared and it seems to be WindowBlinds. I'm running which I believe is the latest. I'll try the beta and see if that works.

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The beta version fixed the problem.

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I've tried to install the Windows10 Anniversary update twice this week, but both times it crashed right after I logged on. I learned from a Microsoft forum that this issue was likely being caused by Windowblinds10. My question is: I believe this issue has been reported here before; is there a Windowblinds10 update that corrects the problem released, or is one under construction? Thanks.

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LightStar

Join Date 12/2002

+1607

You should uninstall all Stardock software before attempting an update, and reboot. Then try to update, and then reinstall your Stardock software (latest versions).

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Okay, Thanks a lot, LightStar!

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