thanks for responding. I'm an old guy, non techie. I "installed: the windows 7 look on my w8 toshiba, loved it. have bought hp with w10 and that ugly start stuff. Went to Stardock site, purchased start 10 (even qualified for big $1 discount) went thru install process till the little blue "install arrow" was ready, opened it and went thru process until black box with white text said "process stopped" that's all folks!