Search
Forum Home | Login
Malinois165
Malinois165
Join Date 11/2014
0

Object Desktop Infinite renewal but syas inactive and to renew?

December 22, 2014 1:35:29 AM from WinCustomize ForumsWinCustomize Forums

I was charged on 12-18-2014 for Object Desktop Infinite renewal. However, in my downloads page, it says inactive and to renew. Nothing shows up on my Object Desktop application as well. Any idea as to what exactly is going on here?

 

Thanks.

Locked Post
Search this post
Advanced Search
Subscription Options
Reason for Karma (Optional)
Successfully updated karma reason!
Malinois165
Daiwa
Join Date 07/2001
+351
Reply #1 December 22, 2014 1:13:06 PM
from JoeUser ForumsJoeUser Forums

The SD staff are on holiday, as luck would have it.  I would go ahead and send an email to sales@stardock.com including your registration info & a description of the problem - may not receive a reply until after January 1, though.  They'll make it right as soon as they can.

Reason for Karma (Optional)
Successfully updated karma reason!
Malinois165
DrJBHL
Join Date 04/2002
+4255 moderator
Reply #2 December 22, 2014 1:21:24 PM
from WinCustomize ForumsWinCustomize Forums

I'll try to help...and get this post moved to a Support Forum, where the proper folks can help you, Malinois165.

Reason for Karma (Optional)
Successfully updated karma reason!
Malinois165
Malinois165
Join Date 11/2014
0
Reply #3 December 22, 2014 2:25:13 PM
from WinCustomize ForumsWinCustomize Forums

Thanks! I did open a ticket. Appreciate the help!

Reason for Karma (Optional)
Successfully updated karma reason!

Sign Up or Login and this ad disappears!
There are many great features available to you once you register. Sign Up for a free account and browse the forums without ads.

Malinois165
McGydver
Join Date 12/2014
0
Reply #4 December 24, 2014 2:54:43 PM
from Stardock ForumsStardock Forums

I have the same problem. I opened a ticket on 12/19 and no response as of yet.

Reason for Karma (Optional)
Successfully updated karma reason!
Malinois165
Hankers
Join Date 04/2004
+545 moderator
Reply #5 December 24, 2014 3:49:02 PM
from WinCustomize ForumsWinCustomize Forums

Quoting McGydver,
reply 4

I opened a ticket on 12/19 and no response as of yet.

If you click on the message at the top of the screen you will notice that Stardock is closed for the Holiday Season.

There will be delays in responding to tickets.

Reason for Karma (Optional)
Successfully updated karma reason!
Malinois165
McGydver
Join Date 12/2014
0
Reply #6 December 24, 2014 5:19:09 PM
from Stardock ForumsStardock Forums

I see that on the forums here, but thought that applied to the forums. Can't run a store with no one to make sure customers are paying for and getting their merchandise, just my thoughts. I would expect delayed responses or none during the holidays for forums. I would not expect the same for support for non-fulfilled orders, store problems.

 

Oh well, I guess not everyone only gets a day off for Christmas, I will just envy them

Reason for Karma (Optional)
Successfully updated karma reason!
Malinois165
Malinois165
Join Date 11/2014
0
Reply #7 December 24, 2014 9:39:19 PM
from WinCustomize ForumsWinCustomize Forums

I was charged on 12-18 it now 12-24, just saying....

Reason for Karma (Optional)
Successfully updated karma reason!
Malinois165
Malinois165
Join Date 11/2014
0
Reply #8 December 29, 2014 6:00:44 PM
from Stardock ForumsStardock Forums

Thanks! It's all been resolved.

Reason for Karma (Optional)
Successfully updated karma reason!
Malinois165
Daiwa
Join Date 07/2001
+351
Reply #9 December 29, 2014 9:43:58 PM
from JoeUser ForumsJoeUser Forums

Reason for Karma (Optional)
Successfully updated karma reason!
Malinois165
delwin18
Join Date 01/2015
0
Reply #10 January 15, 2015 7:40:12 AM
from Stardock ForumsStardock Forums

hiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii

I see that on the forums here, but thought that applied to the forums. Can't run a store with no one to make sure customers are paying for and getting their merchandise, just my thoughts. I would expect delayed responses or none during the holidays for forums. I would not expect the same for support for non-fulfilled orders, store problems.

 

Oh well, I guess not everyone only gets a day off for Christmas, I will just envy them

..............

Reason for Karma (Optional)
Successfully updated karma reason!
Malinois165
The_Gear
Join Date 10/2013
+98 sdsupport
Reply #11 January 15, 2015 9:23:45 AM
from Stardock ForumsStardock Forums

Forums and tickets had delayed responses because we were off for most of the holiday break. We did work a few days though.

Reason for Karma (Optional)
Successfully updated karma reason!
View all recent posts
Mark all posts as read Delete cookies created by the forum Return to Top
Stardock Forums v        Server Load Time:   Page Render Time: