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ravenleigh
ravenleigh
Join Date 07/2002
0

Um, ok....now what

help!

June 6, 2014 3:17:56 PM from WinCustomize ForumsWinCustomize Forums

I recently downloaded and installed object dock. (and even subscribed to the wincustomize site) however, I'm having quite a bit of trouble running this program, plus I get nothing when I click on settings from the bar. (nothing comes up for me) no help, no config window, nothing.... I have the bar, I get various options when I right click, ie: add view position (ect..) but settings is non functioning. 

 

I am using windows 7 home addition. 

 

I feel rather cheated at this point as I've paid for this awsome program and yet it doesn't seem to work for me, yet I see all the wondrful art and other people enjoying the program. Please help!

 

Heidi

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ravenleigh
LightStar
Join Date 12/2002
+1599
Reply #1 June 6, 2014 3:30:11 PM
from WinCustomize ForumsWinCustomize Forums

You should probably email support@stardock.com on this Heidi and wait for a reply.

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ravenleigh
ravenleigh
Join Date 07/2002
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Reply #2 June 6, 2014 3:54:23 PM
from WinCustomize ForumsWinCustomize Forums

thank you for the reply, and unfortunately I did (the day I submitted my payment and found the program I was looking forward to playing with didn't work) and as of yet I've not heard a reply. 

 

I'll try again. It's not evven really about the money (tho I hate just throwing money away, I'd chock it up to lesson learned) it's just that all these skins and whatnot look so awsome, I wanted to experience them myself on my own computer :/ sigh...

 

again thanks for the reply

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ravenleigh
Island Dog
Join Date 06/2003
+1048 sdemployee
Reply #3 June 6, 2014 4:07:08 PM
from WinCustomize ForumsWinCustomize Forums

If you've already submitted a ticket, don't submit a new one.  Just post the ticket number you received here.

 

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ravenleigh
ravenleigh
Join Date 07/2002
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Reply #4 June 6, 2014 4:09:29 PM
from WinCustomize ForumsWinCustomize Forums

I think I messed up the first time I emailed for help, because I didn't get a ticket ID before.... I'm hopeful now

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ravenleigh
DrJBHL
Join Date 04/2002
+4246 moderator
Reply #5 June 7, 2014 12:28:22 AM
from WinCustomize ForumsWinCustomize Forums

One other possibility?

The email on your account isn't the one you're currently using to receive your email OR if the email addresses are the same, you haven't looked in your 'spam' folder.

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ravenleigh
Wizard1956
Join Date 01/2008
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Reply #6 June 7, 2014 12:33:18 AM
from WinCustomize ForumsWinCustomize Forums

Quoting DrJBHL,
reply 5

One other possibility?

The email on your account isn't the one you're currently using to receive your email OR if the email addresses are the same, you haven't looked in your 'spam' folder.

That's two possibilities, Doc.

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ravenleigh
ravenleigh
Join Date 07/2002
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Reply #7 June 7, 2014 3:58:47 AM
from WinCustomize ForumsWinCustomize Forums

I'm 99 % sure this is the email on my account, as proof that I've received automatic replies from star dock with 1. My receives of purchase, 2. They received my help request, and 3. An email welcoming me to a help desk. have I missed something?

 

 

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ravenleigh
DrJBHL
Join Date 04/2002
+4246 moderator
Reply #8 June 7, 2014 7:32:45 AM
from WinCustomize ForumsWinCustomize Forums

Quoting Wizard1956,
reply 6
That's two possibilities, Doc.

True enough, lol. I sowwy

 

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ravenleigh
ravenleigh
Join Date 07/2002
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Reply #9 June 7, 2014 12:47:45 PM
from WinCustomize ForumsWinCustomize Forums

How long does it usually take for help to "arrive"? I've been scanning that help desk, nothing seems to be relevant to the problem I'm experiencing.

 

The more I see of Object Dock screenshots, it seems that the one I have is only partially installed. (would account for the non functioning settings)? 

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ravenleigh
ravenleigh
Join Date 07/2002
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Reply #10 June 7, 2014 12:49:31 PM
from WinCustomize ForumsWinCustomize Forums

Quoting Island Dog,
reply 3

If you've already submitted a ticket, don't submit a new one.  Just post the ticket number you received here.

 

 

The ticket number I got is VAV-855-97994



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ravenleigh
Hankers
Join Date 04/2004
+545 moderator
Reply #11 June 7, 2014 12:55:31 PM
from WinCustomize ForumsWinCustomize Forums

Quoting ravenleigh,
reply 9
How long does it usually take for help to "arrive"?

 

Stardock Sales and Support are open Monday - Friday (9am-4pm EST). Every effort is made to respond to queries as quickly as possible, though emails sent after-hours and on weekends will generally not be seen until the following work day.

https://www.stardock.com/about/contactus.asp

Unfortunately, it is the weekend and support will not return to work until Monday.

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ravenleigh
ravenleigh
Join Date 07/2002
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Reply #12 June 7, 2014 12:59:25 PM
from WinCustomize ForumsWinCustomize Forums

Quoting Hankers,
reply 11


Quoting ravenleigh, reply 9How long does it usually take for help to "arrive"?

 

Stardock Sales and Support are open Monday - Friday (9am-4pm EST). Every effort is made to respond to queries as quickly as possible, though emails sent after-hours and on weekends will generally not be seen until the following work day.

https://www.stardock.com/about/contactus.asp

Unfortunately, it is the weekend and support will not return to work until Monday.

 

sigh, ok...thank you

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ravenleigh
ravenleigh
Join Date 07/2002
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Reply #13 June 7, 2014 8:59:40 PM
from WinCustomize ForumsWinCustomize Forums

I'm fixed!! Turns out my poor computer was rather littered with some nasty ....yeah, you can figure that out I'm sure. I was able to get rid of it (I hope) and wow what a difference! computer is faster, and programs are faster (and object dock is functioning like it should!!) woohoo! 

 

now to go and close my ticket (and do some exploring with my new dock) any sugestions you think I should try?

 

Thanks guys!

 

Heidi

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ravenleigh
Uvah
Join Date 05/2006
+874
Reply #14 June 9, 2014 11:53:00 AM
from WinCustomize ForumsWinCustomize Forums

Take a look in the galleries. I'm sure you'll find something interesting. You can make some more docks, change 'em up and stuff. Just one of many. Lol

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