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pinkfloydfan123
pinkfloydfan123
Join Date 06/2012
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Email/Password Not Recognized When Activating

December 20, 2012 1:42:35 PM from Stardock ForumsStardock Forums

Yesterday I purchased Fences 2.0 via PayPal.  My PayPal email address is the same as my email address for Stardock.

 

After purchasing Fences 2.0 I tried to activate the product and was told that the email / password was a bad combination.  I tried to activate offline with no success.  Finally, I created the *.txt file and tried to upload it and got a "page not found" error.

 

At this point I'm at a loss.  I created a ticket yesterday (JBZ-730-56998) and have not heard a response.  That may be my fault in that I submitted the ticket for a sales issue and not a support issue. 

 

Anyway, I'm running the trial now and would just like to get my Fences 2.0 activated.

 

Thank you.

fences
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pinkfloydfan123
ZubaZ
Join Date 11/2001
+917 sdemployee
Reply #1 December 20, 2012 2:00:46 PM
from Stardock ForumsStardock Forums

You have a response.  

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pinkfloydfan123
Uvah
Join Date 05/2006
+874
Reply #2 December 20, 2012 2:21:44 PM
from WinCustomize ForumsWinCustomize Forums

Question.....How do I enter a serial to renew my WC sub? I've been to the store but can't find it.

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pinkfloydfan123
ZubaZ
Join Date 11/2001
+917 sdemployee
Reply #3 December 20, 2012 2:22:55 PM
from Stardock ForumsStardock Forums

Quoting Uvah,
reply 2
Question.....How do I enter a serial to renew my WC sub? I've been to the store but can't find it.

https://www.wincustomize.com/shop

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pinkfloydfan123
1232123
Join Date 10/2011
+16
Reply #4 December 20, 2012 2:30:02 PM
from WinCustomize ForumsWinCustomize Forums

Same story as OP. Only Windowblinds. Only the first three activation methods didn't work. Did it, finally, through Stardock website. Only the local copy of the software doesn't register as, well, being registered. hehe

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pinkfloydfan123
Uvah
Join Date 05/2006
+874
Reply #5 December 20, 2012 2:36:29 PM
from WinCustomize ForumsWinCustomize Forums

I'm at the store now. I have a serial number but it won't work where it say enter code. Dunce cap on....where do I enter the serial number?

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pinkfloydfan123
ZubaZ
Join Date 11/2001
+917 sdemployee
Reply #6 December 20, 2012 2:52:50 PM
from Stardock ForumsStardock Forums

Quoting Uvah,
reply 6
I'm at the store now. I have a serial number but it won't work where it say enter code. Dunce cap on....where do I enter the serial number?

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pinkfloydfan123
Uvah
Join Date 05/2006
+874
Reply #7 December 20, 2012 3:11:36 PM
from WinCustomize ForumsWinCustomize Forums

Did that. Put my email there and hit renew.....back to the store. I must not be seeing it.

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pinkfloydfan123
Wizard1956
Join Date 01/2008
+2202
Reply #8 December 20, 2012 3:41:10 PM
from WinCustomize ForumsWinCustomize Forums

Patience, grasshopper, patience.

I know, I know. God grant me patience, and I want it NOW.

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pinkfloydfan123
keesio
Join Date 12/2012
0
Reply #9 December 20, 2012 3:57:28 PM
from Stardock ForumsStardock Forums

I still have the same issue.....

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pinkfloydfan123
ZubaZ
Join Date 11/2001
+917 sdemployee
Reply #10 December 21, 2012 8:32:02 AM
from WinCustomize ForumsWinCustomize Forums

Quoting keesio,
reply 9
I still have the same issue.....

You don't have a subscription . . so you can't renew.

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