udoh, have you looked in your email's 'spam' or junk folders?

The mistake people generally make is that after they contact Support, they email again before having heard from an actual Support person. This sends their first request to the end of the Support queue.

I would suggest waiting 48-72 hrs. That means do nothing: Just wait to hear (and check the email associated with your account) as well as the 'spam'/junk folders in that email account.

If you don't receive an answer at that point, go to Stardock's Support page: https://www.stardock.com/support/?from=nav

Hrs: 9-5 M-Fri. EST.