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nwgarside
nwgarside
Join Date 12/2009
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Upgrading from Fences Pro 1.x to Fences 2.0

Recommended way, please?

October 11, 2012 5:58:07 AM from Stardock ForumsStardock Forums

I'm running (purchased) Fences Pro 1.10.419.19935 and have now purchased the upgrade to Fences 2.0.

Can someone please recommend the process to upgrade Fences Pro 1.x to Fences 2.0, as the installer for Fences 2.0 doesn't appear to recognise the fact that Fences Pro 1.x is installed, and wants to install Fences 2.0 to a totally different folder.

I've cancelled out of the Fences 2.0 installation until a recommended upgrade process is given!

Thanks!

/Neil

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nwgarside
adriancrowson
Join Date 10/2012
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Reply #1 October 11, 2012 6:58:43 AM
from Stardock ForumsStardock Forums

I just installed over the top. After a reboot. Fences 2 was active.

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nwgarside
ZubaZ
Join Date 11/2001
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Reply #2 October 11, 2012 7:23:01 AM
from WinCustomize ForumsWinCustomize Forums

Can someone please recommend the process to upgrade Fences Pro 1.x to Fences 2.0, as the installer for Fences 2.0 doesn't appear to recognise the fact that Fences Pro 1.x is installed, and wants to install Fences 2.0 to a totally different folder.
Odd.  It should be recognizing F1 is installed.

What OS?

Free or full version of F1?

Installed via stand-alone, Stardock Central, or Impulse?

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nwgarside
nwgarside
Join Date 12/2009
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Reply #3 October 11, 2012 9:44:35 AM
from Stardock ForumsStardock Forums

OS is Windows 8 Enterprise, full purchased version of Fences Pro 1, installed via standalone (i.e., no Impulse).

/Neil

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nwgarside
Jafo
Join Date 03/2001
+1845 sdemployee
Reply #4 October 11, 2012 9:48:27 AM
from WinCustomize ForumsWinCustomize Forums

Quoting nwgarside,
reply 3
OS is Windows 8 Enterprise,

Microsoft needs to go back to the good old days of actually releasing an OS to the public after it's been developed, and not during....

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nwgarside
rdp2
Join Date 04/2012
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Reply #5 October 13, 2012 9:39:01 AM
from Stardock ForumsStardock Forums

How did you manage to purchase the upgrade? When I click on the 'Check upgrade' it just stays on the same page.

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nwgarside
nwgarside
Join Date 12/2009
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Reply #6 October 15, 2012 4:33:15 AM
from Stardock ForumsStardock Forums

Quoting rdp2,
reply 6
How did you manage to purchase the upgrade? When I click on the 'Check upgrade' it just stays on the same page.

It was a bit of a faff. At https://www.stardock.com/products/fences/download.asp select 'Check Upgrade Eligibility', enter the e-mail address associated with your Fences Pro 1.x purchase and it should return you to the original page with a message to say you're eligible to upgrade. There's a 'Purchase Upgrade' button (or a similar title - I can't be sure as it now just detects I've already purchased the upgrade)...but I remember the URL behind the button is incorrect, so you need to copy the button's link address to the clipboard, paste it into your browser's address bar but change the last bit of the URL to read "...W1205", then hit enter to continue with the upgrade purchase.

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nwgarside
rdp2
Join Date 04/2012
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Reply #7 October 15, 2012 11:54:17 AM
from Stardock ForumsStardock Forums

Thanks for the upgrade info. Unfortunately I don't seem to get anywhere to enter my email address when I select 'Check Upgrade Eligibility" I have emailed Stardock and raised a support ticket but both approaches have met with silence. I guess tey're not interested in providing support once they've got your money!

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nwgarside
werewolf
Join Date 04/2001
+28
Reply #8 October 15, 2012 12:03:45 PM
from WinCustomize ForumsWinCustomize Forums

rdp2, that just isn't true with this company.  Be patient.  They WILL get to you and they WILL resolve your issue.  These are great folks.  Good luck.

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nwgarside
ZubaZ
Join Date 11/2001
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Reply #9 October 15, 2012 12:32:19 PM
from Stardock ForumsStardock Forums

Quoting rdp2,
reply 8
Thanks for the upgrade info. Unfortunately I don't seem to get anywhere to enter my email address when I select 'Check Upgrade Eligibility" I have emailed Stardock and raised a support ticket but both approaches have met with silence. I guess tey're not interested in providing support once they've got your money!
It's Monday.  We're closed on the weekend.  Catching up time right now.  

Make sure you don't have any pop-up blockers or advert hiding software and try again.  Also, try a different browser.

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nwgarside
rdp2
Join Date 04/2012
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Reply #10 October 16, 2012 12:20:38 PM
from Stardock ForumsStardock Forums

Thanks for the suggestions Zubaz. I've tried that to no avail.

If I tell you Werewolf that I sent an email to support on 10 Oct, got an automated response on 11th and since then silence you will maybe understand my frustration.

Update. Tried it on my laptop and no problem so clearly something in the setup in my desktop.

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nwgarside
ZubaZ
Join Date 11/2001
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Reply #11 October 16, 2012 12:35:41 PM
from Stardock ForumsStardock Forums

Quoting rdp2,
reply 11
Thanks for the suggestions Zubaz. I've tried that to no avail.

If I tell you Werewolf that I sent an email to support on 10 Oct, got an automated response on 11th and since then silence you will maybe understand my frustration
Ticket #?

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nwgarside
rdp2
Join Date 04/2012
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Reply #12 October 16, 2012 1:42:04 PM
from Stardock ForumsStardock Forums

Hi Zubaz

Ticket KTR-244-99089

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nwgarside
ZubaZ
Join Date 11/2001
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Reply #13 October 16, 2012 1:58:45 PM
from Stardock ForumsStardock Forums

Please note that replying to a support ticket before receiving a reply from technical support will reset the activity counter on the ticket. This will move your ticket to the end of our incoming work queue and delay our response. This is done to prevent abuse of our support system with multiple SPAM-like replies. Please reply in such a manner only if you have crucial information to add to the support case

And we've been unable to reproduce what you describe..

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