Serial numbers for products you've purchased (when needed) will actually be kept within your Impulse account for fraud prevention purposes.

If you need to access your serial number to any product you own, just launch Impulse ( http://impulsedriven.com/impulse_setup_full.exe ), click the question mark at the top right, and click "Register a product with Impulse." From here, you can right click any product and are able to copy your serial number (which you can then paste using Ctrl+V at any time.)

Mike

I got the key I needed yesterday through my gmail archive where I found an older response from the system that had all the keys shown.  I was trying to get the ODNT subscriber discount for CursorFX Plus while placing the order on a laptop that didn't have Impulse installed.  So I used the web page form Neil linked then to get the ODNT serial...but the keys weren't in the email response.  Later, I moved to a system where I did have Impulse installed, and used the Impulse Client request - which Neil correctly points out doesn't work atm.

Neil, I tried that web form again at https://www.stardock.com/support/ after you posted and it has *some* keys shown in the response email.  Best I can tell, it only shows keys for Stardock developed products (e.g., ODNT stuff), plus Sins of a Solar Empire and Demigod (which are special cases, given the close ties between SD and those development teams).

But the email from the form on https://www.stardock.com/support/ does not have keys for any non-Stardock games, e.g., Civ 3, SupCom, The Witcher, Railroads!, and whatever else I've collected.  There is something wrong, because in that older email I had, there were definitely keys for those games, esp. The Witcher, which had two keys (one for the game, one of the CDProjekt Red website extras that weren't part of the original Stardock The Witcher download package).

This issue isn't critical to me now, as I mentioned I got the key, but something is wrong with the responder at https://www.stardock.com/support/ as well, since you (or I) only get Stardock product keys through that service.

I didn't realize it was changed. I was basing the missing keys from the webform responder on what I'd seen in the past (all keys shown).  Thanks.

ive just installed impulse and i dont have any keys stored in there,

i recently bought galatic civilizations 2 and i did not receive a serial number.

i have tried everything mentioned in this thread and contacted customer support yesterday, but no response so far.

There are a few common things that can happen.  First, double check your spam folder to make sure it didn't get flagged by accident.  If it's not there, make sure you used the correct email address when you purchased it.  This happens a lot with PayPal, and if the game got registered to the wrong address, then you can merge your accounts together here:

https://www.stardock.com/support/registrations/

I have an issue with the Settlers 7. It didn't allow me to download it or registure it automatically on my impulse and told me to wait for an email.

I have filed a support ticket but im wondering if this is some sort of glitch or if i did something wrong?

I'm having a similar issue, I formatted my pc and now Impulse is saying that I don't have any registered games when I bought Sins of a Solar Empire and the Entrenchment expansion about a month ago. The email response I get doesn't even mention Sins on it - any ideas anyone?

If your registrations do not appear automatically in Impulse, try closing Impulse and running the following file:

http://sd.stardock.com/curthendzell/fix_registrations.reg

Make sure to follow the link in Internet Explorer, as other web browsers will not handle the file type correctly.  Once you follow the link, save the file and double click it to apply it.  Then relaunch Impulse.  You will need to re-login with your username/e-mail (either will work) and password.

AhPook - Check reply #1 above to get your serial number.

Got my email this morning, I guess it just took som time for everything to process. Thanks for the help.

sumwar: It's registered to your account, so there's no problem on that side, and you shouldn't need your serial number to install the game.  Try closing Impulse and running the following file:

http://sd.stardock.com/curthendzell/fix_registrations.reg

Make sure to follow the link in Internet Explorer, as other web browsers will not handle the file type correctly.  Once you follow the link, save the file and double click it to apply it.  Then relaunch Impulse.  You will need to re-login with your username/e-mail (either will work) and password.

If you do need the serial number, though, once the game shows up in the 'My Games' list, you can right click on the game, and select 'View Registration'.

I'm in the same boat as poster "o15o87" - the serial numbers that *both* the email support and Impulse keep giving me strange messages for my rejection - "old program serial number" is the most boggling, since I just renewed a very old subscription to Object Desktop and as far as I know I've never owned Deskscapes. I'm getting the same nonsense from some of the other OD programs. The majority were automatically activaed by Impulse - but several give me a pop-up to activate with email & serial. I've tried inputting both the serial from Impulse and from the spport email. No luck. This is my second day trying to activate.

I have tried all of these things. I still do not have settlers. Either the registration in my email, or the game showing up in impulse. Support sent me this BS link page that says:

Windows Registry Editor Version 5.00

[-HKEY_CURRENT_USER\SOFTWARE\Stardock\ComponentManager]


Some help....