Ok. Here is an update.  When Butch original called and talked to Jake it was determined that his access level was set to a visitor status.  But since we did not log why he was demoted to a visitor access level we re-instated his access back to citizen.

It appears since then he has been re-demoted to visitor status again.  Probably another admin did this for whatever the original reason he was demoted. And didn't realize that we had reinstated his access.

So apparently this is why Butch is complaining that he does not have access to certain things.  I have now re-instated his access to citizen. 

And for the record, if you access level is set to visitor status then no you are not allowed to post and you are not allowed to vote. 

So as far as his access, that should be all cleared up.  As far as your problem with Trayserver, haven't a clue because you have not posted the symptons and/or error messages that you are getting.  My suggestion at this point is to email jake again at support@stardock.com as he would be the best person to help you out.

And explaining the problem in detail instead of cryptic messages is a big help.  I can only imagine the reaction you would get if you called up your mechanic over the phone and said my car is broke, fix it. Where do you begin?

And lastly for the record, I did email butch earlier in the week asking for more information about the issues he was having and never did receive a reply.