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lordwilliam
lordwilliam
Join Date 04/2008
+3

My colors Diamond theme won't install.

April 24, 2008 5:20:56 AM from Stardock ForumsStardock Forums
I can not get this to install.  When it starts to install it asks me if I want to uninstall then takes away my cureent wall paper and nothing else happens.
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lordwilliam
Neil Banfield
Join Date 04/2001
+1104 sdemployee
Reply #1 April 24, 2008 5:38:44 AM
from WinCustomize ForumsWinCustomize Forums

What happens if you run setup again?

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lordwilliam
lordwilliam
Join Date 04/2008
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Reply #2 April 24, 2008 5:43:00 AM
from Stardock ForumsStardock Forums
The the same thing. I have tried 5 times, have even rebooted the computer to no avail.

I have windows Vista 32bit Premium, dual processor with 2 gigabytes of ram and 512 graphics card, if that helps any.
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lordwilliam
lordwilliam
Join Date 04/2008
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Reply #3 April 24, 2008 3:17:36 PM
from Stardock ForumsStardock Forums
What happens if you run setup again?


So is this going to be addresed?
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lordwilliam
ArtPrincess
Join Date 01/2007
0 moderator
Reply #4 April 24, 2008 3:25:54 PM
from WinCustomize ForumsWinCustomize Forums
After you ran the setup, did you go into the Programs -> Stardock -> MyColors folder and run the application from there?
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lordwilliam
lordwilliam
Join Date 04/2008
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Reply #5 April 24, 2008 6:58:49 PM
from Stardock ForumsStardock Forums
After you ran the setup, did you go into the Programs -> Stardock -> MyColors folder and run the application from there?


It does not show up in the my colors program, nor is it anywhere in C:\Program Files\Stardock\MyColors

I want to buy some themes, but I wanted to install this one to see the ease of doing it, I guess I have my answer. I also have my answer on how good tech support is here.

So much for buying any my colors themes.
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lordwilliam
Hankers
Join Date 04/2004
+545 moderator
Reply #6 April 24, 2008 7:30:16 PM
from WinCustomize ForumsWinCustomize Forums
The "official" support is at support@stardock.com. The forums are mainly user forums and you have received suggestions from users and also from Stardock. I would suggest contacting support@stardock.com and start a ticket. They will be more than happy to get your issue resolved.
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