And yet I have no problems using my Visa card here. I don't live in the US either.
I live in a country that doesn't use the English/Latin characters, so that may be part of the problem. The problem is not with the credit card company, more than likely the problem is with the verification system or service that they subscribe to, however the fact that the sales support staff aren't willing to help IS a problem with Stardock. I had a similar problem when I renewed it in the past and at that time the support staff went out of there way to help me. This time around that was not the case. If they would come straight out and say "We cannot process your order because of a deficiency in our ordering system, and we are too busy to handle the order manually so you are out of luck" then at least I could respect them for being honest.(however I would still be without Object Desktop) The facts are in the past they were willing to go the extra mile, and now they are not. Quite simple really.
I've had many tech issues setting up my stardock stuff (mostly because I was using it on a pc without internet, but not now) but always have had great support from the site. Kudos to Stardock support and keep it up.
I am sure their tech support is very good, and they probably have some of the best engineers in the industry, alas I am talking about their sales support staff.
I can't say what the problem is but it seems (to me anyway) unfair to categorically blame SD - except possibly because it's easier to get a response through the forum?
If a potential customer cannot purchase a desired product from a company whose business revolves around selling that product, then the problem in fact lies with and should be fixed by the company selling said product. This is true regardless of where the root cause of that problem lies, it is in the best interest of the business to make sure customers looking to purchase their products can do so, and to iron out/fix problems in the system/procedure that inhibit those sales.
Actually I'm not really looking for a response at this point, and I have given up on trying to renew my subscription. I am just hoping somebody at Stardock that can actually do something about this will see this post and try to fix what's broken internally be it the verification system or sales system/process, not for my sake, but for the sake of the company. Stardock is a company I have a great deal of respect for and I hate to see them crippled by a problem like this.(be it the sales person, the sales sytem/process, or a third party credit card verification system). I also sincerely hope that this doesn't mark a change in how the company views the importance of the individual customer.
