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ZubaZ
ZubaZ
Join Date 11/2001
+917

Ticketing system

Way to go!

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November 3, 2005 10:53:06 AM from WinCustomize ForumsWinCustomize Forums
It's been a while since I submitted a problem to Stardock [which is a good thing!]. But today when I did [WB5 beta not installing] i got a email with a case number and a website link where I could track it.

Great site, great support, great applications!

Thanks!
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ZubaZ
milksama
Join Date 09/2005
+62
Reply #1 November 3, 2005 5:04:46 PM
from WinCustomize ForumsWinCustomize Forums

Like Brad (CEO) said on the newsgroups: "Stardock beefing up its support infrastructure". We're happy to hear you approve of our new support system. Let us know if you ever have any other feedback.

-Mike
[Stardock Support]

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ZubaZ
Bichur
Join Date 10/2003
+253
Reply #2 November 3, 2005 5:28:15 PM
from WinCustomize ForumsWinCustomize Forums
how can I log in? do I use WC or the Store login?



It looks like it's gonna be useful!
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ZubaZ
ZubaZ
Join Date 11/2001
+917
Reply #3 November 3, 2005 5:38:23 PM
from WinCustomize ForumsWinCustomize Forums
how can I log in?


When you create a case/ticket/incident you enter your email. I think they use that along with a generated password. I sent an email and the new autoresponse had that data.

It would be nice if they used WC or OD id and password. Tracking my history will be harder if every report is a new ID/password pair.
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ZubaZ
ZubaZ
Join Date 11/2001
+917
Reply #4 November 3, 2005 5:42:20 PM
from WinCustomize ForumsWinCustomize Forums
Let us know if you ever have any other feedback


The sidebar options for solutions are very sweet (email, create PDF, comment, print and add to favorites).

I am very impressed. All your missing is the Lizard Monkey.

Who is authoring the articles? In other words, how can I contribute to this resource?
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