I'm not surprised by this at all. Apple is a very "greedy" company when it comes to music and specificly their iPods. They are more than happy to take plenty of your money at first and then if something goes wrong, oops? they don't cover it, and if they do, they will take their time shipping you a new one. If they don't cover it, they will be glad to take more of your money to give you another one that will most likely break of the same problem or a new one, these iPods these days have so many other problems if its not the battery, and it will prolly break within the year, but conveniently after they extended warrenty expires. I've wasted $900 dealing with Apple over a 15GB 3Gen iPod. My advice to everyone is not to buy an iPod unless it's a shuffle, as you will regret it soon enough.