starkers

Join Date 05/2004

+1153

Yahoo Messenger 7....problems

system goes into safe mode

My wife has friends with whom she keeps in touch on yahoo messenger, which is all well and good....if ever she can get me out of WC long enough

Seriously though, we downloaded the most recent version, as recommended, but when it's installed our system goes into safe mode, making it rather difficult to read anything on the screen. We have tried uninstalling and reinstalling without success, with no response from yahoo in days now, and wonder if anyone here has any ideas as to resolving this issue. We have tried links to previous versions but all take us to the most recent one, so that is not an option, and there are no prior system restore points available.

Any help will be greatly appreciated as my wife would like to contact or be contacted by a couple of friends who use the service......and thanks in advance

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Look in Start/ Administrative Tools/ Event Viewer and see what errors it shows. If you see none, go to Control Panel/ System/ Advanced/ Settings, check 'Write an Event to System Log' and un-check 'Administrative Alert' and 'Automatically Restart'. Start Yahoo and see what the error is.

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starkers

Join Date 05/2004

+1153

Thanks, yrag, for your prompt response, it is appreciated.

I checked the event log and found this: Faulting application ypager exe, version 7.0.0.437, faulting module ntdll.dll version5.1.2600,2180, fault address 0x0018fea. An error report to MS came back with no known solutions at this time and provided a link to yahoo support...still waiting on a reply from them....won't hold my breath!

Although it appears that way, I doubt that 'ypager' is actually putting the system in safe mode without restarting after installation. I'm tending to feel now that it's more likely to be graphics related.....possibly? My graphics card is an ATI RadeOn 9550, 256mb with 6.14.10.2020 Catalyst drivers. My OS is XP Pro SP2, on 1.5gig RAM with P4 2.8 CPU. Don't know if any of this helps, given the relative newness of the issue, but here's hoping anyhow.

And thanks again for your time

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Do you have Zone Alarm w/ IMsecure installed?

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...talkin' to myself again...........

If you do have IMsecure, disable it during install. You MUST also kill the ypager process before un-installing/installing. If you want to go back to an older version: http://www.oldversion.com/program.php?n=yahoo

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....as long as I talking to myself...those ATI drivers are old...real old. That's the good news...the bad news is they're ME drivers.........

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Fairyy~

Join Date 02/2004

+49

All I did was a custom uninstall...say yes to delete all...then go delete the messenger folder.

If you need a clean install i can send one to you.

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Fairyy~

Join Date 02/2004

+49

Its a 6.0 version I have..and your not the only one that had this problem

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starkers

Join Date 05/2004

+1153

Sorry Yrag....been snooping around other places.

No, I don't have Zone Alarm or IMsecure...and the ypager was shutdown when uninstalling. At present its not present on my system, but will look into the link you provided to try an earlier version....thanks for that

As for the ATI drivers....pissed off about them being prehistoric and for ME. The update I quite recently requested was for XP....obviously I'm now off to ATI to renew them yet again. Is it possible the incorrect drivers may have been in part responsible for the display appearing as if in safe mode, if not wholly? Once I have replaced the drivers and reinstalled another version of messenger, I'll post again with the results.

Fairy~ thank you for your input here, it's appreciated. I did a clean/custom uninstall after the first (over the top update) messed up the display....still no joy with the reinstalls, though....even ran Ccleaner to remove any residual files. I've been reading various comments and forum threads over the net, and Yahoo Messenger 7 is not well liked at this point in time.....complaints coming out of the woodwork everywhere. Hopefully this info and the link will resolve the issue.

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starkers

Join Date 05/2004

+1153

Nope, no go...this time with yahoo messenger version 6.1922, did another custom uninstall to remove all components. Obviously there is an issue with the ypager software conflicting with something....but what?

The ATI drivers are now version 16.14.10.6497....supposedly the correct ones this time. When the clean install of the ypager earlier version completed, the screen briefly went black, came back on briefly and finally remained on with the safe mode appearance...however the computer did not reboot.

The system event log is as before, the earlier version number being the only difference. Back to the drawing board

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Fairyy~

Join Date 02/2004

+49

.this time with yahoo messenger version 6.1922

Thats the last working version I had no problem with.

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Fairyy~

Join Date 02/2004

+49

Fairy~ thank you for your input here, it's appreciated. I did a clean/custom uninstall after the first (over the top update) messed up the display....still no joy with the reinstalls, though....even ran Ccleaner to remove any residual files. I've been reading various comments and forum threads over the net, and Yahoo Messenger 7 is not well liked at this point in time.....complaints coming out of the woodwork everywhere. Hopefully this info and the link will resolve the issue.

Hope your able to find a solution. Yours seems to be a bit baffling. I hear lots of messenger complaints but havent seen your particular problem going into safe mode. Good luck..

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Hummm...this is persistent....I'm not whipped yet. I keep thinking something spanked your ntdll.dll file. You can (if you don't have an image backup) go into Safe Mode and delete your present ntdll file to a temp folder (or just rename it with the extension .old) and let Windows replace it with it's service backup (C:\WINDOWS\ServicePackFiles\i386) or download the dll file http://www.dll-files.com/dllindex/dll-files.shtml?ntdll and install it yourself. If it doesn't fix the problem or creates another problem, then just restore the file you saved to the temp folder or delete the new one and change the original back from .old to .dll. Barring any problems, I would stick with installing the 6.xxx version.

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starkers

Join Date 05/2004

+1153

yrag...thanks again for you help, did the dll thing but still no go. However, it's not a going into safe mode issue....in contol panel>display, the colour setting goes from 32bit highest down to an 8bit lowest setting when ypager is active and cannot be fully restored until ypager is removed. Normally, I don't have an 8bit setting, just 16 & 32 bit. Possibly it's an ATI graphic display driver issue....will reinstall those to see if it makes any difference and return with a progress report. Fingers crossed!

Still think we need a praying to the heavens emoticon here

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8-bit?......that's the MS VGA default (which means your graphics drivers are off loading). Where are you getting these drivers from? That one isn't correct either (although they should work). https://support.ati.com/ics/support/default.asp?deptID=894&task=knowledge&folderID=293 Get them from there. This is beginning to sound like you don't have NET framework 1.1 installed or it's corrupted. That would explain why you're not having problems with other programs. Check out the 1.1 and get the new drivers.
http://www.drivercleaner.net/ Download and install this app. ........un-install the drivers in Add/Remove and boot into Safe mode and run drivercleaner to clean the ATI drivers completely, then install the new ones.(The graphic drivers can be installed in Safe mode to get a cleaner install)

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starkers

Join Date 05/2004

+1153

Bah humbug....still no go. Did the uninstall in safe mode and ran the driver cleaner as advised. Also uninstalled and reinstalled NET framework before attempting to reinstall ypager 6.1922 and the ATI drivers, version 162.0.0, according to the specs given in 'add remove', and were downloaded from the ATI home page as being Catalyst 5.8 for Windows XP.

After uninstalling the ATI drivers and rebooting, I got the found new hardware message and installed the drivers automatically using the Windows installer....all went well with ypager until I installed the ATI Catalyst 5.8 drivers, which resulted in the display going back to 8bits again and having to remove ypager again. I then did a system restore to before ypager 7 was installed, cleaned out the ATI drivers and reinstalled NET framework prior to reinstalling the drivers and ypager again....dagnammit, same result.

I'm at a total loss

I don't want to have to do a clean install of Windows again, so would it be benificial to uninstall the problematic programs and drivers before doing a repair instead? Cheers mate

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I don't believe a clean install/repair of XP will be of much use. If I understand correctly (I want to be on the same page with this.....it took me awhile to figure out your 'goes into Safe Mode' was actually your display falling back to VGA default and not a re-boot) when you install 5.8 drivers (which are correct) everything works correctly until you install Yahoo Messenger (any version). The NET install (for the ATI drivers) appears to be fine, but I think we need to do the ATI drivers in the manner I described earlier. First things first, make sure everything related to Yahoo Messenger is off your system (if you have a Registry cleaner, run it). Do not re-install Yahoo. Then un-install the ATI drivers using Add/Remove and re-boot into Safe Mode (you must log in as the administrator). When prompted 'Windows has found new hardware' hit cancel. Run Driver cleaner as before. While still in Safe Mode, run/install the downloaded ATI drivers file and re-boot on prompt. Once back in Windows and all the display properties are properly set, run every program you can think of and see if anything else gives you an error. If you get none then the problem is ypager...period. If you do get other errors then something else is amiss. Let me know and we'll go from there.

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starkers

Join Date 05/2004

+1153

Sorry yrag....was rudely interrupted by sleep and other duties.

Well I did the uninstall of messenger and the ATI drivers in safe mode, then ran the driver cleaner and a registry cleaner to remove all instances there of ypager and ATI. I then ran into problems reintalling the ATI drivers and software in safe mode, getting the message that installation could not continue because Windows could find no related hardware or software.

When I rebooted in normal mode this message came up: Fatal Engine Execution Error (10x7927baco) Event log says that a device attached to the system is not functioning...MS help and support says there are no knowledge base articles on this error, so I'm more at a loss than before. However, it seems to be a Windows issue, System Restore has not rectified the problem, and I wonder if I should do a Repair Installation of Windows before proceeding further with the ATI/ypager issue?

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starkers

Join Date 05/2004

+1153

Well I've managed to fix the aforementioned errors and get the rig back to square one....as it was prior to the ypager issues, and it seems I have no conflicts with the reloaded ATI drivers and other loaded programs

The issue remains, however, with ypager being reinstalled on the system. I shall not attempt to do so until more is known as to why the conflict arose and how to resolve it. Yahoo Messenger and ATI drivers/software have co-existed on this system previously. The difference now is that I recently had an IDE drive installed to replace a SATA drive as the primary boot disk...and the installed ATI drivers were installed with the video card via CD ROM, later updated via the ATI website to Catalyst 5.6 Don't know if this has any bearing on matters, but I saved the earlier 5,6 driver installer and wonder if reverting back to those would help?

I've also been looking in other forums and areas for possible solutions but have revealed nothing remotely similar as yet...so hopefully one will turn up shortly

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Not finding your hardware and 'Fatal Engine Execution Error' are related to NET Framework.......we seem to be jumping from one fire to the next (I thought we already took care of the Framework fire). Let's try this; how many user accounts do you have on this machine and if more then one, which account are you installing this 'stuff' under? When you changed from SATA back to IDE, did you do a fresh install or just transfer the files over..........and do you still have a SATA connected to your system as a secondary?

...what's up with this sleep crap...??

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starkers

Join Date 05/2004

+1153

yrag, thanks for replying.

I only have one user account, so everything goes into the one....mine, cos the wife ain't allowed to have her own to hide stuff on

And when the new IDE was installed, I did a clean intall of XP and all programs...it just seemed the better way to go...no junk files or old issues. The SATA drive is still installed as a secondary. That was 2 weeks ago. However, I did have a problem with installing my HP 1200 series All in One, something I've done without issue a dozen or more times now....and on a clean install of XP SP2 with firewall disabled and nothing else on it?

Don't know if it has any relevance here, but when the HP software failed to install after 4 attempts, I gave up and forgot all about it until now...just got too sidetracked with other stuff. Silly me for neglecting to mention it...when installing the HP drivers/software from the supplied CD Rom, everything seemed ok, but not all components correctly registered on the system. When HP Director was opened, most controls were missing and a check in 'add remove programs' showed no instances of the required HP imaging/printing software. Folders were placed in Program Files, Common Files and Applications in Documents & Settings, but they did not show in the registry. My guess is that it's probably related to a Windows Installer issue or is a script problem....any thoughts on that would also be appreciated.

And that "sleep crap".....forced upon me after 4 days without. Got a crick in my neck for my troubles...fell asleep at the puter, didn't I

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fell asleep at the puter

....oh...that's OK then....

I guess it was in this state you forgot the HP thingy.......

Two things are problematic; the failed HP install (just loading the drivers won't do with HP) and the SATA as your secondary drive. For the time being, un-plug the printer. That could be causing a USB problem. We'll deal with that in a bit. I need to know if the drivers are loaded for the SATA drive and what the SATA cable is plugged into...an adapter or directly to the motherboard. In Device Manager check to see that Windows ID's all your drives correctly. While you're there, look to see what else isn't correctly identified (excluding the printer)

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.....the ole double post

Sometimes, this site drives me crazy......oh...wait a minute......I was already there.........

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Fairyy~

Join Date 02/2004

+49

Is it fixed yet ? Im just taking notes..

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starkers

Join Date 05/2004

+1153

yrag....I'm baaaack.

Okay, the SATA drive that previously contained the OS is now purely a storage disk and has no drivers. I have 2 SATA drives: a 160gig and an 80 gig as storage, and the 160gig IDE partitioned into C:/ D:/ and E:/......the SATA's are both connected directly to the Motherboard. All drives are registered correctly in disk management and are healthy.

In Device Manager, all entries show as working normally but for 2 multimedia devices entries showing as not loaded because nothing is connected to them. The printer is unplugged....was not reconnected when I did a clean up with compressed air a few days ago....didn't work, no point.

Hope all this helps to brainstorm the situation....'tis 4.30 in the morning here and I don't wanna aggravate that crick in my neck

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starkers

Join Date 05/2004

+1153

fairyy~.....no, no such luck

Unfortunately, uninstalling the graphics drivers and removing all traces with driver and registry cleaners created another issue....something went amiss with NET framework in the process and it took ages to resolve that before i could move forward with this yahoo messenger issue. Have done all the things yrag advised, but will not try to reinstall ypager until more is known as to why is crashes the display drivers. What a pain in the arse it all is...all for a proggy if rarely use, if ever. My wife likes to have it though, mostly to stay in touch with some friends and family members.....without the phone bill being grounds for divorce

With a bit of luck.....but there again, mines so bad that if it was raining money, I'd get washed down the gutter with a rubber cheque (ENG/AU) check (US)

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