Search

Forum Home | Login

No support response is bad business

DadBart

Join Date 08/2001

0

Traffic Master - Received 1,000 clicks from shared links to my posts

Received 500 clicks from shared links to a single post

Attention Grabber - Received referrals from 50 websites, for single post

Novice Poster - Created 5 Posts

No support response is bad business

Blog Navigator abandoned?

I posted questions to the Blog Navigator forum and then saw it has been months since anyone has responded to questions there. I then saw other postings where people said they emailed support at Stardock about the BN issues and never got a response - of any kind.

I figured I would try and see. Sure enough no reply for 2 weeks to a post to the newsgroup. An email sent to support 2 weeks ago never replied to, except the auto responder saying I would hear within a couple of days.

One can only assume that people like me who paid for the product have been abandoned with no notice. If that is the case, it is very, very bad business. Right now I feel very reluctant to sink anymore money in to Stardock if I might be ignored and abandoned for things I bought (I have quite a few things registered - and renew every year).

So my question is, is this what we can expect going forward?

community

Locked Post

Advanced Search

Watch this post

Do not email me updates for this post Email me updates for this post

Successfully updated karma reason!

The problem seems to be related to the JoeUser XML-RPC api and I'll be working with the JoeUser developer to resolve the problem.

Yep, thats me! Ok, I have updated the API's and editing should be working again.

Successfully updated karma reason!

I think everyone should read this thread as a fine example of Stardock/WC customer support in action.

Successfully updated karma reason!

I think everyone should read this thread as a fine example of Stardock/WC customer support in action.

Also how it can be done without bloodshed

Successfully updated karma reason!

Sign Up or Login and this ad disappears!
There are many great features available to you once you register. Sign Up for a free account and browse the forums without ads.

Yep, thats me! Ok, I have updated the API's and editing should be working again.

Yes, that was it. Works fine now. Thanks Adam and Janitor T-Man.

Successfully updated karma reason!

I think everyone should read this thread as a fine example of Stardock/WC customer support in action

I agree. All the Stardock folks handled my initial frustration quite well. The developer responded well and left me feeling well supported. And the problem is fixed to boot!

It should be a good long while before I could justify getting that frustrated again, thanks everyone. This is why I have bought so many Stardock products and renewals over the years, nice to have that reinforced at a moment of doubt.

Successfully updated karma reason!

Welcome Guest! Please take the time to register with us.

There are many great features available to you once you register, including:

Richer content, access to many features that are disabled for guests like commenting and posting on the forums.
Access to a great community, with a massive database of many, many areas of interest.
Access to contests & subscription offers like exclusive emails.
It's simple, and FREE!

Sign in or Create Account

View all recent posts

Mark all posts as read Delete cookies created by the forum Return to Top

Stardock Forums v Server Load Time: Page Render Time: