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hotrod11
hotrod11
Join Date 07/2005
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Does Stardock Support Answer Emails

August 31, 2005 9:37:08 AM from WinCustomize ForumsWinCustomize Forums
I'm a paid/registered user of ObjectDesktop and I have emailed stardock support several times and replied with the NO RESPONSE in subject line and I have never received any replies other than the lengthy worthless auto-reply.

Does Stardock ever reply to emails?
Is there something else I can do to get Stardock to reply to my emails?

Frustrated.
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hotrod11
Black Xero
Join Date 10/2001
+21
Reply #1 August 31, 2005 11:37:25 AM
from WinCustomize ForumsWinCustomize Forums
what sort of problems you are facing??? As far as my experience with these people is; I have never faced ANY problem and always found them helping and responsive. They always care and do prompt reply.
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hotrod11
_02
Join Date 12/2004
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Reply #2 August 31, 2005 11:43:38 AM
from WinCustomize ForumsWinCustomize Forums
They always care and do prompt reply.


I have to agree. Maybe it's a glitch.
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hotrod11
Chasbo
Join Date 01/2005
+1046
Reply #3 August 31, 2005 12:09:00 PM
from WinCustomize ForumsWinCustomize Forums
When I have had problems they have helped. You have to be patient. Not all problems can be easily resolved.
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hotrod11
Koasati
Join Date 07/2001
+21
Reply #4 August 31, 2005 12:09:02 PM
from WinCustomize ForumsWinCustomize Forums
and replied with the NO RESPONSE in subject line

Perhaps that's the problem...... the proper subject line is NOT RESOLVED.

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hotrod11
hotrod11
Join Date 07/2005
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Reply #5 August 31, 2005 12:13:02 PM
from WinCustomize ForumsWinCustomize Forums
Perhaps that's the problem...... the proper subject line is NOT RESOLVED.


That's what I meant. Sorry.

BTW: The reply to an autoreply or they'll assume your problem is solved thing is kind of a pain.


They always care and do prompt reply.

I haven't received a single reply yet.

Not all problems can be easily resolved.

Don't you think they should at least reply with a "we're looking into it" or "That's normal" or "Could you explain more?" ?????
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hotrod11
thomassen
Join Date 01/2003
+10
Reply #6 August 31, 2005 12:56:26 PM
from WinCustomize ForumsWinCustomize Forums
I've experienced that my self. It's been more the last couple of years. Suppose they are more busy, but still...
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hotrod11
Bichur
Join Date 10/2003
+253
Reply #7 August 31, 2005 1:08:19 PM
from WinCustomize ForumsWinCustomize Forums
I have not received anything but the auto reply to the email I sent about a week ago...but I didn't really ask a question either.
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hotrod11
Fuzzy Logic
Join Date 05/2002
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Reply #8 August 31, 2005 1:58:06 PM
from WinCustomize ForumsWinCustomize Forums
Have you asked your question here? WinCustomites are usually good at answering
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hotrod11
Chris TH
Join Date 02/2003
+2
Reply #9 August 31, 2005 7:07:27 PM
from WinCustomize ForumsWinCustomize Forums
BTW: The reply to an autoreply or they'll assume your problem is solved thing is kind of a pain.


Not really. It filters out all the time-wasting requests where it was a DOH! on the users part and they figured it out 2 secs after sending the email.

Imagine how bad the response time would be if the support people had to follow-up every self-evident question from those that refuse to look at the basic instructions?

Posted via WinCustomize Browser/Stardock Central
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hotrod11
Fairyy~
Join Date 02/2004
+49
Reply #10 August 31, 2005 7:55:07 PM
from WinCustomize ForumsWinCustomize Forums
They have usually resolved any issues within 24 hours for me. If im in a hurry, I've called their phone number. Its not toll free though. They have resolved slight glitches for me over the phone.
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hotrod11
NixonMcJinx
Join Date 11/2004
0
Reply #11 September 2, 2005 2:43:02 PM
from WinCustomize ForumsWinCustomize Forums
Hi,

Technical Support does thier best to answer all emails, phone calls and message forums posts. If your message did not receive a response, chances are it was lost in the wonderful void of the internet, the question was answered in the auto-responder, or the spam filter may have for some reason, eaten it. Please bear with us.

After all, there is only 1 person who works in the tech support department, and it's me. Between emails, the forums and phone calls, it is not a very easy job some days to stay on top of.

-- Nick
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