Everyone who submits works to Wincustomize.com, or 'needs' to contact an Admin/mod for one reason or another can often assume his/her issue is unique, as it's of importance to his/her enjoyment/participation with the site.
They're not alone.
I have a habit of retaining any/all emails regarding Wincustomize.com....I have a 'folder' in Outlook just for them.
Since March, 2001 and up to June 2005 [more recent aren't moved over yet] I've accumulated 6,589 of them.
All are individually input emails, not auto-generated ones [like you get with an acceptance/rejection], and many have replies and veritable tomes of on-going communications/replies.
That's about 52 months, or 127 emails per month, on average 4 per day, every day, for 4.33 years.
I'm sure if you were to add the 'collections' of other Moderators you'd glean even more..... a lot more.
The Moderators don't post 'State of the nation' or 'what we've been up to' threads as the Site coders/bug hunters do, so I thought it moderately timely to keep people up to speed on the realities of managing a big website, and [maybe even] apologise for some responses going astray, perhaps.
Remember...'ego' is all about 'self' and 'self' is the precursor to 'selfish'.
When it's suggested to "be patient" with regards to the ministrations of the site, remember that even the biggest fish is a tadpole....it's all a matter of Perspective....
BTW....eventually the PSD file size limitation will force me to dump it all entirely ..... probably something MS could look into fixing for Longhorn...