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KeithMacDonald
KeithMacDonald
Join Date 11/2004
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Major Winodows Issues

...And Microsoft Support Sucks

July 14, 2005 10:08:22 PM from WinCustomize ForumsWinCustomize Forums
I've ran into a huge problem. I use Windows XP Service Pack 2, for the records. Anyways, sometimes when I try to use Windows Explorer or Internet Explorer, I get the message saying either Internet Explorer or Windows Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.

I have tried pressing Debug, Send Error Report and Don't Send Error Report, all to no avail. I use Firefox, so it's lucky I'm able to get online at all.

It only does it sometimes, and I do not wish to reinstall XP. Anyone have any ideas? Edit: It has something to do with the file ole32.dll
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KeithMacDonald
Madam GoodMorphing
Join Date 03/2002
+6
Reply #1 July 14, 2005 10:16:02 PM
from WinCustomize ForumsWinCustomize Forums

Well, first thing I Generally try is a full spyware scan, online preferably.  I usehttp://housecall.trendmicro.com/ (make sure you chose the complete scan, the one that looks for pests).  

When did this start happening?  

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KeithMacDonald
Madam GoodMorphing
Join Date 03/2002
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Reply #2 July 14, 2005 10:26:36 PM
from WinCustomize ForumsWinCustomize Forums

Do you run ad-aware programs?  Is your virus protection up-to-date?

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KeithMacDonald
KeithMacDonald
Join Date 11/2004
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Reply #3 July 14, 2005 10:28:42 PM
from WinCustomize ForumsWinCustomize Forums
Just a few days ago, actually.
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KeithMacDonald
KeithMacDonald
Join Date 11/2004
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Reply #4 July 14, 2005 10:29:08 PM
from WinCustomize ForumsWinCustomize Forums
Yes and Yes.
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KeithMacDonald
KeithMacDonald
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Reply #5 July 14, 2005 10:29:54 PM
from WinCustomize ForumsWinCustomize Forums
and i can't use it, it requires IE, I can only use FF.

(IE > Internet Explorer, FF > FireFox)
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KeithMacDonald
Madam GoodMorphing
Join Date 03/2002
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Reply #6 July 14, 2005 10:32:12 PM
from WinCustomize ForumsWinCustomize Forums

Yrag  had us try a program called *hijack this* last night because we were experiencing similar problems.  http://www.majorgeeks.com/download3155.html  I can't interpret it for you though, but maybe someone else could.

He also asked if I was using IP 3.0 and suggested rolling back to an earlier version.

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KeithMacDonald
Madam GoodMorphing
Join Date 03/2002
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Reply #7 July 14, 2005 10:37:29 PM
from WinCustomize ForumsWinCustomize Forums
Oh, I'm sorry.  I missed the part about file ole.  Did you get a message saying you were missing that?
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KeithMacDonald
yrag
Join Date 08/2001
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Reply #8 July 14, 2005 10:43:09 PM
from WinCustomize ForumsWinCustomize Forums
What Firewall?


Hi, Lips.......
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KeithMacDonald
Madam GoodMorphing
Join Date 03/2002
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Reply #9 July 14, 2005 10:48:37 PM
from WinCustomize ForumsWinCustomize Forums

YAY... the expert is here!  You are in good hands now.

hi gary!

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KeithMacDonald
Madam GoodMorphing
Join Date 03/2002
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Reply #10 July 14, 2005 11:02:13 PM
from WinCustomize ForumsWinCustomize Forums

OO... hope I didn't make it worse.

Nice to see you yrag! 

I'm going up on the roof to take pictures of the sunset now.  Good luck here.

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KeithMacDonald
KeithMacDonald
Join Date 11/2004
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Reply #11 July 14, 2005 11:03:51 PM
from WinCustomize ForumsWinCustomize Forums
I have windows firewall and shaw secure firewall, as well as ad-aware se personal.
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KeithMacDonald
yrag
Join Date 08/2001
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Reply #12 July 14, 2005 11:04:41 PM
from WinCustomize ForumsWinCustomize Forums
White beaches and blue waters and you're goin' to the roof....????????????

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KeithMacDonald
KeithMacDonald
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Reply #13 July 14, 2005 11:06:23 PM
from WinCustomize ForumsWinCustomize Forums
Hey, get back on topic plz, this is a major issue
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KeithMacDonald
yrag
Join Date 08/2001
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Reply #14 July 14, 2005 11:06:44 PM
from WinCustomize ForumsWinCustomize Forums
Are you running both at the same time?

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KeithMacDonald
KeithMacDonald
Join Date 11/2004
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Reply #15 July 14, 2005 11:10:56 PM
from WinCustomize ForumsWinCustomize Forums
yes, i am. I dont care about internet explorer, i ccare about windows explorer, so help me out on that one please..?
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KeithMacDonald
KeithMacDonald
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Reply #16 July 14, 2005 11:12:44 PM
from WinCustomize ForumsWinCustomize Forums
huh?
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KeithMacDonald
yrag
Join Date 08/2001
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Reply #17 July 14, 2005 11:15:18 PM
from WinCustomize ForumsWinCustomize Forums
Turn off the Windows firewall and allow Explorer access in Trusted and Internet zones in Shaw. The Internet needs access to the TCP stack.

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KeithMacDonald
yrag
Join Date 08/2001
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Reply #18 July 14, 2005 11:23:04 PM
from WinCustomize ForumsWinCustomize Forums
OK...let's keep it simple......turn off one of the firewalls. Power cycle (turn off, then on) your modem and reboot to reset your settings........

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KeithMacDonald
KeithMacDonald
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Reply #19 July 14, 2005 11:34:29 PM
from WinCustomize ForumsWinCustomize Forums
nm, i fixed it. it was a bad registry. (about 300 bad registries, and 700 of whatever else)
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KeithMacDonald
KeithMacDonald
Join Date 11/2004
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Reply #20 July 14, 2005 11:35:04 PM
from WinCustomize ForumsWinCustomize Forums
I knew it was a problem wiht WINDOWS. nothing to do with the internet.
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KeithMacDonald
yrag
Join Date 08/2001
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Reply #21 July 14, 2005 11:38:48 PM
from WinCustomize ForumsWinCustomize Forums
Then next time you know what's wrong, you fix it........
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KeithMacDonald
Sugaree
Join Date 03/2001
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Reply #22 July 14, 2005 11:49:56 PM
from WinCustomize ForumsWinCustomize Forums
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KeithMacDonald
Madam GoodMorphing
Join Date 03/2002
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Reply #23 July 15, 2005 2:00:13 AM
from WinCustomize ForumsWinCustomize Forums

 

Oh my.

 

 

  Here you go, Gary. 

 

 

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KeithMacDonald
WebGizmos
Join Date 09/2003
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Reply #24 July 15, 2005 5:12:28 AM
from WinCustomize ForumsWinCustomize Forums
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KeithMacDonald
Erk.
Join Date 10/2003
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Reply #25 July 15, 2005 6:54:08 AM
from WinCustomize ForumsWinCustomize Forums
Citizen Z³Fx


...yrag [Gary] is [in many people's opinion] 'the man' when it comes to computer knowlege, and for as long as I can remember ~has only been all too willing to help folks out when it comes to their problems. This he does completely out of kindness, and to my knowlege ~ he expects nothing in return.

You would have done well to listen to what he had to say, ~at the end of which ...a simple "thankyou" or "thanks anyway, I found it" would have gone a long way.

....shame really, and downright discourteous.

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