Hi,
I just did a packet analysis of the wincustomize site after an Opera user reported that WC was slower in Opera than other browsers.
What I found was that your main Microsoft IIS/6.0 server specifically targets Opera and refuses to use GZipped content, even though Opera fully supports it. In Firefox, 4 requests are gzip compressed, using almost 100kb less data.
If I fully cloak Opera (using the built-in cloaking config file), then I can force WC to engage compression, and the site displays fine. Also if I add "Opera" to Firefox user agent, I can stop compression for Firefox. This means your server is specifically targetting "Opera" in the user agent string. See here for more:
http://my.opera.com/forums/showthread.php?s=&postid=984982#post984963
You should test the accept-encoding header sent by the client, not browser sniff in general. I hope you can get the server configuration sorted out.
Thanks,