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LittleBearJason
LittleBearJason
Join Date 11/2004
+11

I need help from whoever runs Wincustomize

April 26, 2005 4:38:33 PM from WinCustomize ForumsWinCustomize Forums
I am a current customer who has purchased Windowblinds 4.xx and I am running into a roadblock where it is not letting me download files anymore. Is there something wrong with my account? My user level is 4 and I should have unlimited file downloading right? EDIT - I tried it again and it keeps saying I hit a 50mb download limit yet , I am a current customer. I know Level 3s only get 500mb but I am a level 4
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LittleBearJason
goodmorphing
Join Date 03/2002
+6
Reply #1 April 26, 2005 4:44:32 PM
from WinCustomize ForumsWinCustomize Forums
Have you cross-referenced your account? If you haven't then click on the *my account* tab.  You will find a link there.
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LittleBearJason
LittleBearJason
Join Date 11/2004
+11
Reply #2 April 26, 2005 4:45:31 PM
from WinCustomize ForumsWinCustomize Forums
Yes....
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LittleBearJason
goodmorphing
Join Date 03/2002
+6
Reply #3 April 26, 2005 4:48:45 PM
from WinCustomize ForumsWinCustomize Forums

Not sure what the problem is, then.  Sorry.  You might try again, making sure to use the same email address as the product is registered under.

I am sure someone will be along shortly that has more information than I do.

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LittleBearJason
LittleBearJason
Join Date 11/2004
+11
Reply #4 April 26, 2005 4:51:28 PM
from WinCustomize ForumsWinCustomize Forums
Tried it , still doesnt work. This is what it says

Member Since: 11/29/2004 6:04:10 PM
Last Visited: 4/26/2005 4:35:36 PM
Access Class: Citizen (1)
User Level: CurrentCustomer (4)
Bytes Downloaded: 526 MB

I bought this .... last year.
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LittleBearJason
LittleBearJason
Join Date 11/2004
+11
Reply #5 April 26, 2005 5:18:18 PM
from WinCustomize ForumsWinCustomize Forums
I'll look here later on to see if anyone can fix this for me ... this bites ... my customization mind has gone wild and this thing isnt even working
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LittleBearJason
dumbo
Join Date 07/2001
0
Reply #6 April 26, 2005 10:42:04 PM
from WinCustomize ForumsWinCustomize Forums
same problem for me. my email accounts match on obj.desk. subscription and wincustomize.com account.
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LittleBearJason
goodmorphing
Join Date 03/2002
+6
Reply #7 April 27, 2005 12:50:16 AM
from WinCustomize ForumsWinCustomize Forums

The best thing to do is email support.  Include the date you bought the product and the email address you were using at that time.

I believe the term 'current customer' has a time limit of one year, but I could be wrong. 

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LittleBearJason
Elfkura
Join Date 03/2001
0
Reply #8 April 27, 2005 12:53:35 AM
from WinCustomize ForumsWinCustomize Forums
There is an admin who takes care of such problems. His name is T-man and his email is pford@stardock.com

Give him an email and he should be able to help you in due time. With a site this size, please expect a 48-72 business hour turnover. Thanks.
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LittleBearJason
LittleBearJason
Join Date 11/2004
+11
Reply #9 April 27, 2005 1:45:47 AM
from WinCustomize ForumsWinCustomize Forums
thanks , I sent an email , will wait now
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LittleBearJason
Elfkura
Join Date 03/2001
0
Reply #10 April 27, 2005 1:58:02 AM
from WinCustomize ForumsWinCustomize Forums
No problem. Was happy to help
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LittleBearJason
Hazylunarrain
Join Date 01/2005
0
Reply #11 April 27, 2005 2:51:52 AM
from WinCustomize ForumsWinCustomize Forums
I had a very similar problem, but I cleared my cache, and deleted my cookies. After that no problems. I don't know if it will work for you but its a quick and easy. Try it out.
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LittleBearJason
WOM
Join Date 01/2002
+253 moderator
Reply #12 April 27, 2005 5:08:58 AM
from WinCustomize ForumsWinCustomize Forums
That usually works Hazylunarrain . Clearing the cache, deleting the cookies and clearing the temp files.
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LittleBearJason
andyberry
Join Date 01/2002
0
Reply #13 April 27, 2005 5:23:13 AM
from WinCustomize ForumsWinCustomize Forums
Happening for me too. Same email for WinCustomize as my Object Desktop subscription, but they seem to have become unlinked.
-Andy
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LittleBearJason
Yarlen
Join Date 01/2005
+369 sdemployee
Reply #14 April 27, 2005 9:05:46 AM
from WinCustomize ForumsWinCustomize Forums
Hi guys - Thanks for the post. We're looking into this now.
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LittleBearJason
LittleBearJason
Join Date 11/2004
+11
Reply #15 April 27, 2005 10:05:53 AM
from WinCustomize ForumsWinCustomize Forums
Hi guys , and thanks for your suggestions , but unfortunently , this isnt working still , and I am still waiting for a fix

But I am confident that the guys that run this place will get it fixed and well be back to normal in no time
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LittleBearJason
T-Man
Join Date 03/2001
+76 sdemployee
Reply #16 April 27, 2005 10:12:24 AM
from WinCustomize ForumsWinCustomize Forums
The problem has been corrected. Let us know if there are still any problems with the UserLevel not behaving properly.
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