Another bug in the system :(

I don't think I should have received this message as I have purchased 4 Stardock products this past December and my account still shows me as an active customer.

Thank you for trying out WinCustomize.com! We hope you have enjoyed the skins, themes, and wallpapers available here.

As an active user of WinCustomize.com who has downloaded over 50 megabytes of content from our site, we ask that you help support WinCustomize through the purchase of either a WinCustomize Subscription or registering a Stardock product.

WinCustomize subscribers not only get unlimited download capabilities, but also receive the WinCustomize SkinBrowser and more goodies.

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T-Man

Join Date 03/2001

+76

I have been looking into this problem (which I believe is related to the User Level Bug) and have not been able to find the cause of this yet.

However, I do believe that the problem may be related to when we are having database connection difficulties. If the system is having a hard time connecting to the database it may not be getting your user level data so it defaults to unknown which would then cause this error.

Thanks for your patience while we try and iron some of these wrinkles out.

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Angel, I had a problem the other day where I was getting the banner ad at the top of the page for about a half hour, just seemed to be a bug in the system...nothing to worry about...

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Also problems with getting on the site and "Server Busy" pages coming up instead of page you clicked on. Alot of times the site is very slow, and I use high speed cable.

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Been having the same problem as clwoods and I use high speed cable too!

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T-Man

Join Date 03/2001

+76

Our servers being busy has nothing to do with your internet connection. It literally has to do with too many people on a single server. We are in the process of adding another server but are having some delays with our ISP.

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Thanks T-Man. I know you are working hard.

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Thanks from me as well. It did eventually work itself out today but now I'm dealing with the "** Object reference not set to an instance of an object." bug when I try to upload screenies. And I still can't get access to rating the skins but I know you guys are working on the bugs. Thank you.

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