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Sleeping Dragon
Sleeping Dragon
Join Date 03/2004
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In need of a computer wiz

February 12, 2005 1:57:46 PM from WinCustomize ForumsWinCustomize Forums
I downloaded AVG7 Antivirus and Zone Alarm Personal Firewall. I thought I had it all figured out, but suddenly I can't get to my "user accounts" in the Windows "control Panel". Just a blank screen comes up. Does anyone have any ideas on what could ce causing this?
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Sleeping Dragon
Matchbook
Join Date 08/2003
+100
Reply #1 February 12, 2005 2:17:14 PM
from WinCustomize ForumsWinCustomize Forums
No clue, mate. You might want to bookmark www. tek-tips .com -- Fast [and generally accurate] responses from the thousands who frequent the site. Free to sign up.
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Sleeping Dragon
Sleeping Dragon
Join Date 03/2004
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Reply #2 February 12, 2005 2:23:52 PM
from WinCustomize ForumsWinCustomize Forums
Thanks sbg. I'll check it out.
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Sleeping Dragon
tjesterb
Join Date 12/2003
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Reply #3 February 12, 2005 4:28:10 PM
from WinCustomize ForumsWinCustomize Forums
TweakXP.com also very good for getting problems resolved.
Have you tried disabling teh AVG and ZA to see if it makes a difference? Have you tried accessing user accounts from Safe Mode?
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Sleeping Dragon
Lantec
Join Date 07/2003
+346 wcwizop
Reply #4 February 12, 2005 4:43:43 PM
from WinCustomize ForumsWinCustomize Forums
SD you may want to look at what exceptions you have enabled in ZA. One of the things a good Firewall protects is the Admin account as that allows a hacker unlimited access to you computer. I don't use ZA so I'm not sure, but it seems like the logical culprit.
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Sleeping Dragon
Sleeping Dragon
Join Date 03/2004
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Reply #5 February 12, 2005 5:27:31 PM
from WinCustomize ForumsWinCustomize Forums
Ok, thanks guys. I think a bug might have got in when my Norton went belly up again. May need to do a recovery. We'll see.
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Sleeping Dragon
_02
Join Date 12/2004
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Reply #6 February 12, 2005 5:50:48 PM
from WinCustomize ForumsWinCustomize Forums
SD, I have had both those programs for a couple years or more now, and nothing like that has happened to me. Get Rid of your Norton stuff, It will allow you to get a bug, and then try and fix it. The AVG will stop the bug before you can get it. It is especially good at stopping you from visiting web sites with Trojans, worms and the like. I hope you get it fixed. Let us know. Smile!
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Sleeping Dragon
Sleeping Dragon
Join Date 03/2004
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Reply #7 February 12, 2005 6:43:54 PM
from WinCustomize ForumsWinCustomize Forums
I almost think Norton sends the bugs, Cindi. I don't go to any questionable sites and don't open any e-mail that I am unfamiliar with, but I have had to recover 4 times (this will be the 5th) in a year. AVG and ZA seem to be nice and I will stick with them, but before that ...'sigh' I need to recover again. Time to start saving files.
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Sleeping Dragon
Sleeping Dragon
Join Date 03/2004
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Reply #8 February 12, 2005 6:46:49 PM
from WinCustomize ForumsWinCustomize Forums
Before I start though, I am feeling the need to dance
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Sleeping Dragon
SamuelAdams
Join Date 10/2004
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Reply #9 February 12, 2005 6:47:54 PM
from WinCustomize ForumsWinCustomize Forums
If you have an MSN passport, you could join this group, and they have people there that can read HiJackThis logs, Post it in a new thread with a short description as to what your problems are... 95% of the time it only takes a few re-postings of new logs, after 'fixing' what they suggest.

Much more simple then doing any Sys. Restores (which really isn't all that healthy for your puter to begin with)

Link
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Sleeping Dragon
RedBuzzard
Join Date 08/2001
+13
Reply #10 February 12, 2005 6:59:45 PM
from WinCustomize ForumsWinCustomize Forums
Dragon check and or reinstall Windows script http://www.microsoft.com/downloads/details.aspx?FamilyID=c717d943-7e4b-4622-86eb-95a22b832caa&displaylang=en Happens to me once in a while. Just get a blank white page and nothing else especially in windows restore. Something about the visual basic being messed up makes it do that. Just reinstall and it should work fine.
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Sleeping Dragon
Sleeping Dragon
Join Date 03/2004
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Reply #11 February 12, 2005 8:12:08 PM
from WinCustomize ForumsWinCustomize Forums
RedBuzzard, I OWE YOU ONE BIG TIME. You just saved me about five hours of saving, restoring, reloading, tweaking, and frustration. If you're ever in Chicago and need a place to stay or need to be shown around the city or just want a meal on me, drop me an e-mail and tell me when.

THANK YOU!!!!
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Sleeping Dragon
RedBuzzard
Join Date 08/2001
+13
Reply #12 February 12, 2005 10:13:25 PM
from WinCustomize ForumsWinCustomize Forums
Will do Dragon, I'm in St Louis soo ya never know!! Glad to help! Like I said it happens to me from time to time. Just remember anytime you get a blank white screen on any of your windows apps it's probably windows script so just reinstall.
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Sleeping Dragon
Sleeping Dragon
Join Date 03/2004
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Reply #13 February 12, 2005 10:22:29 PM
from WinCustomize ForumsWinCustomize Forums
got it saved in my favs!!
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Sleeping Dragon
RedBuzzard
Join Date 08/2001
+13
Reply #14 February 12, 2005 10:35:22 PM
from WinCustomize ForumsWinCustomize Forums
Right On!!
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