I realize this is an "older" forum post but I hate starting new topics when one already exists. I am actually very upset about this whole issue. I am a current customer of 4 and should thus be a Journeyman (I've been reduced to Citizen status once again and unable to rate), but even when I was Journeyman I still could not change my title from "Citizen" to something customized, and I could not make my personal icon show up in my profile. Can someone please give me an update on this issue? Current customer 4 means I spent some big bucks, guys, and I'd like to reap the benefits of the site since I do not use Joeuser or some of the other perks. Thanks in advance.