You are preaching to the Quior. I used to blow out folk's machines and do reinstalls and custom loading for people, and Setup thier machines Optimized and then do a Bootable Image to CD's and they would get miffed, for many different stupid reasons. I like to work on the machines here at the house. If I can get it brought here easily. (Just the Tower mind you.) I like to get as much information from the User as posible. (Most are clueless when it comes to their Information, till it's been deleted, then all kind of crap is gone, finding out the crap in the first place is like pulling teeth.) Now doing all this would can be reasonably done in about 4 or 5 hours (depending the speed of the machines.) Now comes the kicker, I usually don't charge for this to friends or renatives, but anyone else gets charged $100 US. I think this is a bargain. Considering the average recover time from an Image is about 15 minutes. You'd think I was asking for their First Born Child, as payment. Now with Spyware and Hijacking Software, Viri on the rise and all sort of other crap at the rise, Not to mention Callware and other crap. I guess these cheap folks think the knowledge, Manuals and experimentation grow on trees. I guess it all comes down to this... We all get a kick no matter how badly we get screwed over, Niggled, and El-cheap'oed. The kick being still considered a Demi-God amongst mere Mortals. This despite the fact that the Industry has fallen apart, Machines of Immeasurable Speed are Cheap and Computer Owners are now as common, as ticks on a Dog. Computers may be common place now, but riddle me this "how many people can Fix a toaster?" "Fix a TV?"