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Task Manager?

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carolelee
yrag
Join Date 08/2001
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Reply #76 May 9, 2004 12:52:20 AM
from WinCustomize ForumsWinCustomize Forums
If it's on the floppy, tell her to copy it anywhere on her hard drive and double click it.
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carolelee
Sugaree
Join Date 03/2001
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Reply #77 May 9, 2004 12:52:33 AM
from WinCustomize ForumsWinCustomize Forums
Tell her to boot-up normal and run it.... Make sure to tell her to turn off her internet connection.
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carolelee
carolelee
Join Date 06/2003
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Reply #78 May 9, 2004 12:53:02 AM
from WinCustomize ForumsWinCustomize Forums
ok she's doing that now
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carolelee
yrag
Join Date 08/2001
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Reply #79 May 9, 2004 12:55:01 AM
from WinCustomize ForumsWinCustomize Forums
Since you guys are on the phone, if she says it still won't run then tell her to boot into full Windows and copy to the hard drive and run it with a double click.
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carolelee
Sugaree
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Reply #80 May 9, 2004 12:56:49 AM
from WinCustomize ForumsWinCustomize Forums
I think she can just run it from the disk...steps off Garys toes litely
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carolelee
yrag
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Reply #81 May 9, 2004 12:56:58 AM
from WinCustomize ForumsWinCustomize Forums
Annie, if she turns off the Internet Connection, she won't be able to get the patch....
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carolelee
Sugaree
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Reply #82 May 9, 2004 12:59:19 AM
from WinCustomize ForumsWinCustomize Forums
Gary, Stinger is a stand alone program...It need's not the internet
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carolelee
yrag
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Reply #83 May 9, 2004 1:02:17 AM
from WinCustomize ForumsWinCustomize Forums
The MS Patch is what I'm referring to...she needs to install it.

I am a little concerned about that re-direct. There's nothing stock on my machine...isn't there a shortcut in system tools or somewhere to take you right to Windows update site without having to open up IE?
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carolelee
carolelee
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Reply #84 May 9, 2004 1:02:43 AM
from WinCustomize ForumsWinCustomize Forums
This may sound dumb but how do you know if and when it(Stinger) has completed the task?
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carolelee
yrag
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Reply #85 May 9, 2004 1:03:52 AM
from WinCustomize ForumsWinCustomize Forums
I think it says ....'Done'
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carolelee
Sugaree
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Reply #86 May 9, 2004 1:05:17 AM
from WinCustomize ForumsWinCustomize Forums
It will stop running and report it's Victories
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carolelee
yrag
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Reply #87 May 9, 2004 1:06:06 AM
from WinCustomize ForumsWinCustomize Forums


If she has a reasonably fast HD, it should only take 10 minutes or so, depending on how many files she has.
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carolelee
Sugaree
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Reply #88 May 9, 2004 1:08:09 AM
from WinCustomize ForumsWinCustomize Forums
Mine took about 70min...I have a lotta crap on mine
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carolelee
carolelee
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Reply #89 May 9, 2004 1:09:07 AM
from WinCustomize ForumsWinCustomize Forums
she says it didn't say anything just made some clicking sounds and error message came up and said "Stinger has encountered a problem and must close....send report or don't send?
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carolelee
yrag
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Reply #90 May 9, 2004 1:12:20 AM
from WinCustomize ForumsWinCustomize Forums
Tell her to shut down any running programs (Norton would be one) and try again
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carolelee
carolelee
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Reply #91 May 9, 2004 1:12:44 AM
from WinCustomize ForumsWinCustomize Forums
ok
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carolelee
Sugaree
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Reply #92 May 9, 2004 1:14:32 AM
from WinCustomize ForumsWinCustomize Forums
Is she off the Internet?
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carolelee
carolelee
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Reply #93 May 9, 2004 1:17:22 AM
from WinCustomize ForumsWinCustomize Forums
She say it's on but this computer of hers still keeps shuting down........man this is frustrating
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carolelee
yrag
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Reply #94 May 9, 2004 1:19:45 AM
from WinCustomize ForumsWinCustomize Forums
Hold on....we're going to stop this 'shutting down' crap....give me a sec...
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carolelee
Sugaree
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Reply #95 May 9, 2004 1:20:36 AM
from WinCustomize ForumsWinCustomize Forums
She's not off her internet connection....Is she on cable?
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carolelee
yrag
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Reply #96 May 9, 2004 1:22:12 AM
from WinCustomize ForumsWinCustomize Forums
This worm may cause LSASS.EXE to stop responding, which forces the operating system to shut down after 60 seconds. If your computer starts to shut down, follow these steps to abort any system shutdown that may be in progress.

On the taskbar at the bottom of your screen, click Start, and then click Run.
Type: cmd and then click OK.
At the command prompt, type: shutdown.exe -a and then press ENTER.
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carolelee
carolelee
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Reply #97 May 9, 2004 1:23:17 AM
from WinCustomize ForumsWinCustomize Forums
she's not on cable......DSL
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carolelee
yrag
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Reply #98 May 9, 2004 1:25:03 AM
from WinCustomize ForumsWinCustomize Forums
This is optional and I don't think she'll need to do it, but just in case:

You can temporarily remove the vulnerability that allows the worm to infect your computer by creating a log file.

Create the log file

On the taskbar at the bottom of your screen, click Start, and then click Run.
Type: cmd and then click OK.
At the command prompt, type: echo dcpromo >%systemroot%\debug\dcpromo.log and then press ENTER.
Make the log file read-only

At the command prompt, type: attrib +R %systemroot%\debug\dcpromo.log and then press ENTER.
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carolelee
yrag
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Reply #99 May 9, 2004 1:28:46 AM
from WinCustomize ForumsWinCustomize Forums
If she wants to disconnect from the internet, have her just unplug the J45 plug from the back of her computer or modem.
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carolelee
Sugaree
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Reply #100 May 9, 2004 1:32:27 AM
from WinCustomize ForumsWinCustomize Forums
YES!
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