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Derell Licht
Derell Licht
Join Date 06/2004
+11

WinCustomize - Changes in subscriber requirements??

August 26, 2025 6:46:48 PM from WinCustomize ForumsWinCustomize Forums

I've been a licensed user of WB for over 25 years now... I currently am using WB on two computers, one Win10, one Win11...

I just attempted to download a theme off the WinCustomize site, and got the following error message:

Download Unsuccessful
Reasons:
You are currently at your download limit. (139 / 30)

What is going on here??
Derell Licht

 

wincustomize talk
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Derell Licht
basj
Join Date 03/2001
+1684 sdemployee
Reply #1 August 26, 2025 7:48:48 PM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. Perhaps it is an account issue. Please raise support ticket using the link below, use the "Ask a Question" option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in.

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/14 

Thanks
Basj,
Stardock Community Assistant

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Derell Licht
Derell Licht
Join Date 06/2004
+11
Reply #2 August 27, 2025 6:32:57 PM
from Stardock ForumsStardock Forums

Well, Basj, I submitted a support ticket on this issue, and the response that I got was:


For the most common questions about WindowBlinds, including how to get your installer and key, please see the FAQ below: https://support.stardock.com/space/SHC/1326776354/WindowBlinds

 

For other questions about WindowBlinds, please use this forum: https://forums.stardock.com/forum/167

 

We use our forums for support so as to help the most people for the longest period of time. If we work tickets for support issues, it helps just one person and just that one time. The forums are staffed with support personnel, developers, and seasoned users of our products. You will be well served there.

In other words, don't create a ticket for your problem, just post on the forum... yes, *this* forum...

So permit me to repeat my original request...

 

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Derell Licht
basj
Join Date 03/2001
+1684 sdemployee
Reply #3 August 27, 2025 8:10:23 PM
from Stardock ForumsStardock Forums

Actually, I cannot help if its an account issue. Need to know your ticket number, so I can forward that ticket number to Support for their help.

Thank you,

Basj,
Stardock Community Assistant

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Derell Licht
Derell Licht
Join Date 06/2004
+11
Reply #4 August 27, 2025 8:16:29 PM
from WinCustomize ForumsWinCustomize Forums

Quoting basj,
reply 3

Actually, I cannot help if its an account issue. Need to know your ticket number, so I can forward that ticket number to Support for their help.

Thank you,

Basj,
Stardock Community Assistant


Well... support already *has* my ticket number (SSN-91973), because they were responding to that ticket when they told me that they couldn't provide support to me...

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Derell Licht
basj
Join Date 03/2001
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Reply #5 August 27, 2025 8:31:03 PM
from Stardock ForumsStardock Forums

Yes, but, for me to report back, I need your ticket number to forward to them to refer back to it. 

I have forwarded your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience. Thank you.

Basj,
Stardock Community Assistant

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Derell Licht
Derell Licht
Join Date 06/2004
+11
Reply #6 August 28, 2025 10:23:03 AM
from Stardock ForumsStardock Forums

Okay, Adam McGuinness has responded back to me, and is following up on this issue.

Thank you for your help, Basj !!

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Derell Licht
basj
Join Date 03/2001
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Reply #7 August 28, 2025 10:24:49 AM
from Stardock ForumsStardock Forums

Great, glad to help.

Thank you,

Basj,
Stardock Community Assistant

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Derell Licht
Derell Licht
Join Date 06/2004
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Reply #8 August 28, 2025 1:08:01 PM
from WinCustomize ForumsWinCustomize Forums

Well, I now have been informed about what is going on here...

Apparently WinCustomize has changed its rules, and even if you have purchased Stardock products, you have to buy an annual subscription to WinCustomize, in order to have unlimited download priviledges; otherwise, you only get 30 free downloads (over what period??  one year?) ...

Fortunately, I am rarely going to have much to download in the future, since the Master Themer program has been terminated...

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Derell Licht
bdsams
Join Date 04/2013
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Reply #9 August 28, 2025 1:25:05 PM
from Stardock ForumsStardock Forums

Quoting Derell Licht,
reply 8

Well, I now have been informed about what is going on here...

Apparently WinCustomize has changed its rules, and even if you have purchased Stardock products, you have to buy an annual subscription to WinCustomize, in order to have unlimited download priviledges; otherwise, you only get 30 free downloads (over what period??  one year?) ...

Fortunately, I am rarely going to have much to download in the future, since the Master Themer program has been terminated...


Hey Derell,

I dont believe anything has changed with this and if something did change, it was accidental as no policies have been updated for WC in several years.

 

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Derell Licht
Derell Licht
Join Date 06/2004
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Reply #10 August 28, 2025 2:31:34 PM
from WinCustomize ForumsWinCustomize Forums

Quoting bdsams,
reply 9

 

Hey Derell,

I dont believe anything has changed with this and if something did change, it was accidental as no policies have been updated for WC in several years.
 

yet I've never before had any limit on my downloads of Windowblinds skins...
That very error message suggest something has changed:

         You are currently at your download limit. (139 / 30)

i.e., I have downloaded 139 out of my limit of 30 downloads...
BTW, that 139 downloads is roughly what I've downloaded over the past 10 years or so!!

It is all very strange...

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