Hi Mark, I received your logs, thanks for sending those in.
So to confirm – have you experienced the problem since installing Fences 5?
I can confirm that you are indeed running 5 and only 5 – the extra entry you might be seeing in the uninstall area was just the installer having trouble removing the previous entry it seems like, but 5 installs on top of 4, and only 5 is installed and running.
I think Xfade81 was just referring to restoring the latest snapshot, if something got messed up. But hopefully that doesn't happen here with v5. Let me know thanks! I recommend disabling the "Advanced Error Logging" for now until you're sure the problem is occurring with v5, and then we can work to capture it after.