Hello,

I assume you're referring to permanent license. Have you tried the upgrade button in the Fences page? https://www.stardock.com/products/fences/. If you click there and you should have popup something like the screenshot below. Click on Multi-Device Upgrade (red arrow) and see if that work for you.

If that don't work, please raise support ticket using the link below, use "Ask a Question" option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in.

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/13

Thanks
Basj,
Stardock Community Assistant