I ran the program, reinstalled Fences 5, restored my snapshot and all looks well except that in "Add Or Remove Programs" Fences 4 still shows as if installed.  However, when I try to remove it, it says the uninstall file is missing.  So, it appears Fences 4 is uninstalled, but has left behind something in Windows that leads Windows to think it is still there.

Yes.  That is exactly the order I used. Sorry for leaving out the detail about reboot before reinstalling.

Hi elliotjw,

If you're still experiencing this issue, please see our Help Center article:

https://support.stardock.com/space/SHC/1811513364/Manually+Remove+an+Uninstalled+Stardock+Application

I hope the included information there helps.  Thank you.

Adam McGuinness
Stardock Customer Support Specialist

I still do not see a resolution for Stardock 4 and 5 in Windows programs in both uninstall and programs

Also, after using the purge for fence 5 it still has a popup to install like it's a new installation and not an update.

There needs to be an update to the current version 5 to resolve this issue because purging is not fixing the issue.

Thanks 

Good afternoon.

Something similar is happening to me with Fences 5.
What it does is to reinstall itself every day without me telling it anything and, being like this every day is a little bit tiring....

Why can it be?

Best regards.

The issue with both 4 and 5 is still an issue.

I have a resolution

First look in the Programs Files (x86) Stardock folder if both are there

Go to Programs and Features and uninstall both.  4 first and the 5

Reboot and go back to the Programs Files (x86) & Programs and Features both should be gone

Reinstall 5, I have done these steps on 4 pc's and it works

There are still issues with the Fence 5 trying to reinstall itself, but Stardock is working on this issue.

Hi lsma,

If you'd like to debug the issue, please download the tool https://learn.microsoft.com/en-us/sysinternals/downloads/process-explorer and share a screenshot. We'd like to see what the execution tree looks like for the setup process, and also, importantly, the location of the setup file. The location of the setup file will likely be a big hint, and will likely help us be able to solve the problem.

You can also access the setup file path by opening Windows' built in Task Manager, going to the "Details" tab, and turning on the "Command Line" column.

Please see my post above thank you; I look forward to hearing more.

Thanks for this. So I'm not seeing the relevant info here unfortunately, could you share more from Process Explorer? For example, on my machine here:

upon double click:

This shows me that Explorer executed MSEdge which executed Fences5-sd-setup.exe, and that it's in my downloads folder.

Note, you'll have to run Process Explorer as Administrator to access the path information, otherwise it will say [Access denied] in that field.

Hello again...

Fences 5 has reinstalled again and now I think I've been able to get some images of what you asked for and they are the following...

I hope I've done it right because I haven't found anywhere else where it refers to Fences 5.
Let me know...

Hi Dr W!

Yes, it could be because of the IObit Software Updater program that I have to update all my software automatically, since many of them do not.

I will uninstall it and see if Fences 5 stops updating daily.

Thank you very much for the observation, I will let you know how it reacts now.

DrJBHL,

Any guesses as to why it does that? Ie anything we can do on our end?

Is there any switch in IOBit that can be turned off that resolves, so perhaps our support team can document it for future people?

Happy holiday in return!!