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Version2.15 crashs

March 26, 2024 10:44:52 PM from Stardock ForumsStardock Forums

クラッシュ

自動アップデートの通知が届き、アップデート後に右クリックなどの設定をしようとするとクラッシュしてしまいます。

アンインストールして再インストールしても、ビデオのようにクラッシュします。

タブ自体は機能しますが、除外設定などを変更できません。

対処方法を教えてください。

https://drive.google.com/file/d/17q1JuS4aYqQLhZ9Ov5oE45nlYEb4zjxQ/view?usp=drive_link

 

DeepL.comで翻訳（無料版）

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basj
Join Date 03/2001
+1684 sdemployee
Reply #1 March 26, 2024 10:52:33 PM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. First, try rebooting the system and see if that work. If it still happening. Please try this uninstall Groupy2. Reboot immediately after uninstall finished. Re-download latest version from your account page. Install it, reboot immediately again, retest and report back.

Thank you.
Basj,
Stardock Community Assistant.

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Reply #2 March 27, 2024 3:50:02 AM
from Stardock ForumsStardock Forums

I've tried rebooting since the first problem.

I have also tried uninstalling, reinstalling, and restarting each time, but no improvement.

 

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basj
Join Date 03/2001
+1684 sdemployee
Reply #3 March 27, 2024 6:24:54 AM
from Stardock ForumsStardock Forums

Might something is conflicting with Groupy. Please try Cleanboot: https://forums.stardock.com/488142/groupy-support-faq#cleanboot.

Thank you,

Basj,
Stardock Community Assistant

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misc-ice
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Reply #4 March 30, 2024 5:27:22 AM
from Stardock ForumsStardock Forums

I tried as you replied, but no improvement.

What is the best way to deal with this?

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basj
Join Date 03/2001
+1684 sdemployee
Reply #5 March 30, 2024 10:47:15 AM
from Stardock ForumsStardock Forums

Hello,
I have forwarded your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

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