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deleted files after moving from fences to desktop

March 26, 2024 11:18:49 AM from Stardock ForumsStardock Forums

Hi, version 5: if I move a file from fences to desktop it desappears, doen't exist anymore.

Where is the problem?

All the best.

fences
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basj
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Reply #1 March 26, 2024 9:50:24 PM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. Need to know more on your system and issue.

  1. You on Windows 10 or 11? Also need Windows full version number. Please use Winver.exe to get it.
  2. Fences 5 full version number.
  3. Drag files from Portal Fence or Normal Fence to desktop area?
  4. Do you have any Fences rule that set to act on your desktop area?
  5. Do you have Fences Page setup?
  6. When you said deleted if you use Windows explorer and go to Desktop, does the file missing from there?

Thanks
Basj,
Stardock Community Assistant.

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Reply #2 March 27, 2024 10:51:14 AM
from Stardock ForumsStardock Forums

Hi

the answers:

You on Windows 10 or 11? Also need Windows full version number. Please use Winver.exe to get it.

win 10 - versiopn 22H2 (build ISO 19045.4170)

Fences 5 full version number.

5.0.4.1.

Drag files from Portal Fence or Normal Fence to desktop area?

What are portal and normal Fence? I drag from a Fence to desktop

Do you have any Fences rule that set to act on your desktop area?

no, I don't set rules

Do you have Fences Page setup?

Now we restart with version 3, I deleted version 5. In version 5 I seen the own Fence page setup

When you said deleted if you use Windows explorer and go to Desktop, does the file missing from there?

The file is totally deleted does not exist from anyone starts, even in the basket, disappeared

 

I have another question, tell me if I must open another post: in version 3 when I want drag ONLY 1 FILE on desktop, a lot of time the drag accepts many files on the same horizontal line in other desktop nimber 4, 5 6 or on more distance; this is very crazy because frequently we send at our customer not their proforma, but 3 or 4 or 7 other file on other desktop.

Regards from Italy

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basj
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Reply #3 March 27, 2024 8:56:59 PM
from Stardock ForumsStardock Forums

First you will need to determine if you're using Portal Fences or Normal Fences.

If you make a square on your desktop. You will get two options. To create a Fences or to create Folder Portal Fences.

Portal Fences are Fences that link to a specific folder while Normal Fences is for anything that appear on your desktop directory.

If you click and drag from a portal Fences to Desktop. It is moving that physical file from that linked Folder to your Desktop folder.

If you click and drag from normal Fence to desktop. That is just moving a file out from that fence into desktop. The physical file still inside your desktop area.

With that known, do know that Fences should not delete a file unless the user specifically want it to be deleted.

Can you post a video and show us what is happening in your system.

As for your next issue. It is best to work and solve your first issue before looking at another one.

Thank you,

Basj,
Stardock Community Assistant

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Reply #4 March 28, 2024 7:14:41 AM
from Stardock ForumsStardock Forums

ok: it's normal desktop

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Reply #5 March 28, 2024 7:16:44 AM
from Stardock ForumsStardock Forums

ANd about this?

I have another question, tell me if I must open another post: in version 3 when I want drag ONLY 1 FILE on desktop, a lot of time the drag accepts many files on the same horizontal line in other desktop nimber 4, 5 6 or on more distance; this is very crazy because frequently we send at our customer not their proforma, but 3 or 4 or 7 other file on other desktop.

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basj
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Reply #6 March 28, 2024 7:47:17 AM
from Stardock ForumsStardock Forums

As I mentioned above please deal with one issue at a time. Please try resolve the first issue first. Please post a video showing what actually happening so I understand your issue.

Thank you,

Basj,
Stardock Community Assistant

 

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Reply #7 March 28, 2024 8:28:53 AM
from Stardock ForumsStardock Forums

NO, I don't post no more. I am a customer and I must pay for resolve your bugs abnd pay for the software. No, doesn't work on trhis way. Resolve you your bugs.

My time has a cost.

Bye bye

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Reply #8 March 28, 2024 9:30:34 AM
from Stardock ForumsStardock Forums

Sad to hear you feel that way. I wish you good luck

Thank you,

Basj,
Stardock Community Assistant

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